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PLACING AN ORDER

Cancellation Policy

We are sure that you will be happy with your new purchase! However, if you decide to cancel your order there will be a restocking fee and possible rerouting fees if your order is already in transit.

  • - If your order has already left our facility and you decide to cancel or return it, then you will be responsible for the rerouting shipping cost and a restocking fee. The restocking fee is 15% of the product price. For special orders, the restocking fee is 40%.

  • - Please contact us at 888-828-3828 or customer@austinkayak.com and we will be able to provide you with exact costs associated with a cancellation.
  • - If you order has already left our facility and you need to change the delivery address, please contact us as soon as possible - there may be additional charges involved.

Special Orders

If you cannot find a product on our website but you see that we offer the brand please contact us. We will be happy to order the item for you. Special Order items are shipped to you just like our in-stock merchandise; the same shipping policies apply and there are no additional charges to place an order.

If the item is supplied from a manufacturer that we currently have a relationship with, and the manufacturer has the item in-stock, we will normally receive the item within 7 to 10 business days. Occasionally we can have Special Order items shipped directly to you from the manufacturer. Generally, you can expect to receive your Special Order items within 7 to 14 business days.

Special orders do carry separate return and cancellation policies. Cancellations and returns will have a 40% restocking fee.

Sales Tax

All orders are shipped to you tax free unless you reside in Texas, Kentucky or Michigan. All residents of the State of Texas will be charged State Sales Tax of 8.25%. All residents of Michigan and Kentucky will be charged State Sales Tax of 6%.

Kayak Accessory Discount Exclusions

Various items on our site are excluded from any discount with boat purchase. All Electronics (GPS, Fish Finders, etc.) are excluded, as well as Trailers. Additionally, Hobie requires that we not discount their products with the purchase of a kayak. There may be more products included or excluded at any given time. If a discount is not reflected in the shopping cart and you are unsure why, please contact us via chat, email or phone.

Price Match Policy

We strive to maintain competitive prices and will match a competitor's advertised price on an identical product. ACK does not price match tax or shipping & handling charges (to read more about our standard premium-level shipping service click here).

The Ground Rules:

  • - Item must be identical (color, size, year, model, etc. ) and in stock at both Austin Kayak and the Competitor Website
  • - No Marketplace or 3rd Party Sellers (Amazon, Ebay, etc.)
  • - Price must be verifiable by a member of Austin Kayak Staff at time of purchase

If you find a lower price at an online competitor, please chat, call or email our customer service team and have the following info handy:

  • - ACK Item Number and Website URL
    • - Competitor Website URL

More Questions?

Start a Customer Service Chat on our Site Send an Email to Customer@AustinKayak.com Give us a Call At 888-828-3828
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