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EMPLOYMENT

Career opportunities at ACK

ACK is always looking for talented individuals who understand the value of customer service regardless of their position in a retail environment and who have a general passion for the great outdoors

Job Title: PHP/JavaScript Developer
Post Date: 2018-04-04
Number Available: 1
Job Description

Award winning AustinKayak.com continues to grow and we are looking for a PHP/JavaScript Developer to join our tribe. We are a small and nimble company, everyone does everything and we don't have lots of meetings to pontificate on the next best thing.

You will help maintain, build, architect, rebuild, implement a world-class ecommerce site for a fast-growing, leading Outdoor Retailer as well as our warehouse management/optimization system. This isn't for the faint of heart, you must love cutting edge technology, be able to adapt fast and geek out on the latest blogs and newest tricks for the web.

You will be actively participating in project planning. You'll be expected to write clean, readable, well-organized and documented code that meets the provided requirements and rapidly solve problems.

Projects will include website development, integration with NetSuite, integration with Demandware (SalesForce Commerce Cloud), Warehouse/Order Management software and many others, all custom in-house grown and supported so you get to build and not just implement someone else's code.

Why choose us

  • Casual, fast-paced environment
  • Technology-driven approach
  • Great growth opportunity

Your Role

  • Extend our current Websites with new functionality
  • Integrate with NetSuite
  • Integrate with Demandware (SalesForce Commerce Cloud)
  • Extend our current Warehouse/Order Management System
  • Stay up on the ever changing technology and help plan for the next big thing

Key Skills

  • 2-4 years of LAMP Stack Experience
  • PHP5/7 with MVC framework understanding and experience (Preferably Laravel)
  • Excellent CSS3, HTML5, & jQuery skills
  • Familiar with subversion/source control specifically Git
  • Strong understanding of OO design principles and patterns
  • Good understanding and effective application of Linux command-line

Not required but great additional skills:

  • NetSuite
  • Demandware (SalesForce Commerce Cloud)
  • RackSpace Cloud API
  • AWS
  • Unix/Linux Administration
  • Database Administration

Successful candidates will have the following:

  • 4 year college degree in Computer Science
  • Master's Degree is a plus
  • Ability to multi-task; juggle multiple projects/assignments
  • Strong communication skills
  • Effective project management skills; ability to meet deadlines
  • Exceptional organizational skills
  • Love for the outdoors is a plus

This is a full-time position, we do not wish to hear from recruiters.

Austin Canoe and Kayak offers full range of benefits (including: Paid Medical, Dental, Vision, 401k matching, Profit Sharing, Paid Vacation) as well as discounted products and services.

As mentioned above, we are seeking over-achievers that want to stand out in the crowd, heads down coding is fine but those that take on projects as their own and complete them with pride will advance fastest and be rewarded most.

Job Title: Director of Ecommerce Sites
Post Date: 2018-02-06
Number Available: 1
Job Description
Notes
Are you a person who not only enjoys camping, hiking, fishing or paddling but also one who loves to promote the latest and greatest products to inspire people to get outdoors?

Austin Canoe and Kayak (ACK.com) is seeking a Director of eCommerce Sites to join our team! The duties of this position are to provide effective direction, leadership, and day-to-day management of the Summit Sports’ growing family of eCommerce web sites - specifically those associated with Austin Canoe and Kayak (ACK.com).

Duties and responsibilities

The primary duties & responsibilities of this position are as follows:

  • Strategic Site Development – Leads effective planning and development processes to ensure Summit Sports’ ecommerce retail web and mobile sites are not only productive towards product sales conversion, but also strong representations of “Expert” (the cornerstone of our specialty sport business brand essence) through content, videos, buying guides, and customer forums.
  • Roadmap Development for Usability & Conversion Optimization – Leads a cross-functional “E-store Development Team”, charged with ideating continuous improvement concepts to web site features, functionality, and design, to enhance site usability and product sales conversion rates. This responsibility includes:
  • Roadmap Development Planning – Documentation and prioritization of development concepts.
  • Wireframe Design Management – Working with internal Creative Services partners to develop effective wireframe and layout designs
  • A/B Testing – Leveraging Monetate software to plan, test, and report results of site development testing.
  • Site Analytics – Develops industry-best-practice KPI and P&L reporting of site performance, combined with effective analysis of those reports to leverage data insights to drive improved business performance.
  • Event Planning & Integration – Serves as a key member of ACKs’ Event Planning strategy to develop monthly product, brand and promotional events for on-site events. Leads integration activities of those events to ensure effective placement and presentation within home page, category pages, etc.
  • Team Development – Provides consistent and effective leadership and mentorship to advance the skills, coordination and overall effectiveness of cross-functional teams, including Web Marketing, Creative Services and Technology.
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree or equivalent in a related field
  • 7+ years of experience in ecommerce site management within the retail industry
  • Strong understanding of Google Analytics and other site measurement tools
  • Very comfortable working with web and mobile applications
  • Well-developed communications, interpersonal and cross-functional collaboration skills
  • Strong organizational and planning skills
  • Spreadsheet development skills including strong working knowledge of MS Excel
  • Knowledge and passion for snow sport or other outdoor specialty sport activities strongly preferred
  • Basic knowledge of Demandware and Monetate a plus
Job Title: Customer Relationship Manager
Post Date: 2017-07-18
Number Available: 1
Job Description

Specialty Outdoor Retailer AustinKayak.com continues to grow and, according to several internal sources, is the greatest place in the world to work. We are looking for an all-star Customer Service Representative, aka Customer Relationship Manager, to join our amazing Customer Service team!

In order to work with our customer service team at AustinKayak.com, you MUST have a great sense of humor and a desire to work in a team environment to get the job done with an extreme sense of urgency. Our agents have a great time in a very fast-paced environment. This position is a full-time opportunity for someone who has a passion for the products we sell.

Responsible for customer interface including but not limited to sales, product inquiries and order status. Maintains a customer-centric attitude while working with Customer Service and Warehouse operations to quickly and accurately fulfill orders. Requires an understanding of Customer Service, escalations, inventory management and product knowledge. Candidates should STRIVE in a fast-paced environment and be willing to adapt to a flexible work schedule.

Required Skills:

*Extremely strong organizational abilities

*Strong attention to detail

*Ability to follow set processes

*Consistently meet strict deadlines

*Superior verbal and written communication

*Passion for the outdoors

Ideal Candidates will meet most or all of the following requirements:

*Flexible schedule including weekends

*Ability to work autonomously and efficiently

*High School Diploma or equivalent; College degree preferred

*2 yrs. experience in a customer service or a similar position

*Pass a background check

Other experience that is helpful:

Outdoor and/or kayaking enthusiast, customer service experience

Do not contact our store locations for information.

Please detail your passion for outdoors when applying.

Job Title: Austin Store Keyholder
Post Date: 2017-05-12
Number Available: 1
Job Description
Austin Canoe & Kayak (ACK) is seeking a Key Holder to assist with day-to-day activities in our Austin, TX store. If you have a passion for the outdoors, and enjoy working in a high energy retail environment this could be the perfect job for you!

This position REQUIRES a person that enjoys people and selling outdoor products in a low-pressure sales environment. Daily tasks include being the manager-on-duty, assisting customers in store and over the phone, as well as picking/packing/shipping Internet orders as needed, maintaining inventory, and general store upkeep. Learning and performing kayak repair and installs is another requirement of the position.

Ideal candidates will meet the following requirements:

-Must be able to work weekends.

-Great leadership skills

-Attention to detail

-Customer service skills

-Ability to effectively multi-task

-Love of the outdoors

-1-2 years of Retail experience

-Canoe or kayaking experience required

-Fishing experience preferred but not required

-Excellent organizational skills

-Ability to work with hand tools

If interested in the position, please reply with your resume AND a brief description outlining why you would be a great candidate for this position highlighting your outdoor experience. Applications without this information will be ignored.

You can also stop by our location with your resume and fill out an application weekdays 10 AM - 6 PM and weekends 10 AM - 5 PM.

9705 Burnet Road

Austin, TX 78758

Job Type: Full-time

Required experience:

  • Retail: 1 year
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