So THAT is how they do it.

Now, I do realize it also took years of hard work, dedication, a commitment to customer service and of course, our customers, but before I could even find my office, Aaron (Warehouse Supervisor) was dripping with sweat while the noises coming from the warehouse seemed to only get louder by the minute.
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ACK.com and the “Heartbleed” Bug

Security is a top priority for us and with the transactions we handle it is the utmost importance as Credit Card information as well as other personal information is something that our customers trust us with.  If you haven't heard of the "heartbleed" bug, it is essentially a bug that was recently discovered that allowed someone to see encrypted traffic  ( you can read all about it here:
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Austin Canoe and Kayak Receives Fifth Bizrate Circle of Excellence Award

ACK hits another milestone with fifth consecutive year of receiving this outstanding customer service award Austin, Texas (October 07, 2013) - Outdoor retailer, Austin Canoe and Kayak (ACK), a division of MSP Holdings, LLC is excited and honored to have received the Bizrate® Circle of Excellence award for the fifth year in a row. The Bizrate Circle of Excellence award recognizes those online retailers within the Bizrate Insights Network who have demonstrated outstanding performance, as rated by their customers, throughout a one-year period.
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10 Minutes
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10 Minutes

Our Customer Service Department takes immense pride in our ability to assist our customers. For those loyal customers, you know that we have a speedy response time to the emails we receive so I am happy to announce that we have broken our previous monthly average record response time to less than 10 minutes!
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ACK Operations Growth Leads to Expansion in New Facility

Award Winning Outdoor Retailer Moving into New Centralized Warehouse Austin, Texas (September 16, 2013) - Outdoor retailer, Austin Canoe and Kayak (ACK), a division of MSP Holdings LLC, announced today the leasing of a new 30,000 square foot warehouse to consolidate it’s two warehouses and all support functions. The transition is set to begin in October and be completed in time for the Holiday season.
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