For the 8th year in a row, ACK accepts the Bizrate Circle of Excellence Award, and for the 2nd year in a row at the highest level awarded – Platinum.
Austin, Texas (October 5th, 2016) – Paddlesports and outdoor gear retailer, Austin Canoe and Kayak (ACK), a division of Summit Sports, LLC is once again honored to have received the Bizrate® Circle of Excellence award for the 8th year in a row.
This year, ACK is not only celebrating its 8th year of recognition for outstanding customer service but is accepting the PLATINUM CIRCLE OF EXCELLENCE award for the second year in a row. Out of more than 3,500 retailers in Bizrate’s North American Retailer Network, those earning the Bizrate Circle of Excellence Award represent the top 5.8% in 2016. Platinum award recipients received customer rating scores significantly higher than the Network average, with scores 9.0 or above (on a 10.0 scale) across all seven key satisfaction indicators.
The key satisfaction indicators measured for award eligibility are immediately post purchase metrics (Overall Satisfaction, Product Selection, and Ease of Finding) and after order receipt metrics (Likelihood to Buy Again, Product Met Expectations, On-Time Delivery, and Satisfaction with Customer Support).
“Receiving Platinum for the second year in the context of eight consecutive years of the Bizrate Award is something special,” said Peter Messana, Summit Sports, LLC CEO. “We’ve worked hard to maintain an exceptional level of customer service and this award is a testament to all of the passionate ACK employees that make that possible.”
Ray Luckadoo, VP of Operations, added, “It is incredibly rewarding to hear that our customers pay us such high compliments. We strive every day to exceed their expectations, so it means a lot to see that the effort is acknowledged.”
The Bizrate Circle of Excellence recognizes those online retailers that have provided outstanding online customer experiences throughout the award period; August 1, 2015 through July 31, 2016. This year, only 97 companies received the Platinum Award, representing 2.7% of Bizrate’s North American Retailer Network.
For more information about the 2016 Bizrate® Circle of Excellence award visit: http://www.bizrate.com/boutique/2016circleofexcellence.html
About Austin Canoe and Kayak (ACK)
Austin Canoe and Kayak (ACK) is an award-winning paddlesports and outdoor retailer dedicated to providing exceptional customer service, product selection and expertise. ACK is based in Austin, Texas area, operating its e-commerce store at www.AustinKayak.com and five physical locations in Austin, San Marcos, Spring, Houston, and San Antonio, Texas.
About Summit Sports LLC
Summit Sports LLC owns and operates a number of outdoor action e-commerce sites, including www.ack.com, www.skis.com, www.snowboards.com and www.inlineskates.com along with nine physical stores in Michigan and Texas. Summit Sports is committed to offering best in class action sports shopping experiences both in-store and online by providing one the largest selections of quality outdoor gear brands, extensive resources and knowledge.
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