Employee: Kyle Bartholomew
Position: Customer Service Representative

This holiday season, when you call ACK customer service, chances are you’ll be speaking to either Kyle or Kate so we thought it would be a great idea to feature one of them so that the next time you call, you’ll be able to put a face to the name. Rather than interview Kyle, we thought it would be great to hear it straight from the source and asked that he tell us a little bit about himself:

Kyle Bartholomew

I recently relocated to Austin via Chicago to pursue happiness, more outdoor activities and new experiences not readily available in the “Windy City”. Austin has absolutely proven to be a swell place to live and I’m sure it will only get better since I won’t have to deal with another soul-chilling Chicago winter.

Speaking of swell places to be, I knew from the moment I walked in for my interview with ACK that it would be an awesome place to work – seeing how casual the office was and how friendly everyone seemed. Next thing I know, I get a call and am offered the open CSR (Customer Service Representative) position. Wham-bam-thank-you-ma’am, I found a job! Prior to working here, I had minimal paddling experience so I knew I had a long road ahead of me. However, it’s been a lot of fun learning the ins and outs of the business along with the products we sell. For example, our Demo Days were a whole lot of fun giving me a chance to paddle every single kayak that we had in just one weekend!

I also like the fact that there is always something new around every corner. Some might think that the “CSR” title means that my buddy Kate and I just kick back with our legs up on a desk tending to customers but it’s so much more than that. One day I might be helping model products for the website (shameless plug for the Toasters and our ACK Racing Jersey) and the next day I could be helping the warehouse unload a 53-ft trailer full of kayaks. You may also find me attending a product demo at one of our store locations or giving the warehouse a hand by packing and shipping orders. Needless to say we have to be able to adjust to anything that is asked of us at the drop of a hat with cat-like speed and reflexes, which is something that I truly enjoy.

When I’m not at work supplying ACK with top-notch customer service, I enjoy following Chicago professional athletic teams, BBQ’ing, skiing, various aquatic activities, hammocking, reading, traveling and attending live music performances.

I look forward to getting you outfitted for your next outdoor adventure!



  1. Hi Kyle,

    I was told that one of these months they would spot light you. I was so happy to put a face with the name. We talked several times on the phone before I purchased my Ocean Kayak, Venus ll kayak and had it shipped to a senior center where I am many times a week. That was the only thing I ever purchased on line and it was an incredible experience.

    I have only gone 3 times with the kayak but hope to go lots more in the Spring when the weather breaks. If my friends are busy doing something else When that happens, I just throw an inflatable in the
    back seat and go myself. I live close to the Chattahoochee River where the waters are calm

    The only problem I have experienced with my kayak is the seat. I need more padding. I feel numbness when I am on the river for hours at a time. Not sure whether I should get a better seat, the back support is wonderful or just get some extra padding for where I sit. I looooove the kayak and can secure it on top of the car but it is a little heavy at times. I am having a big birthday in March turning 70 but that is not going to stop me. I still play tennis 3 times a week so I want to stay active.

    I will check out your add and see what would be the best way for me to go or if you can advise me, that would be helpful too. Once again so good to see your smiling face and I hope you have a wonderful Christmas Holiday. By the way, my daughter has lived in Chicago for about 9 or 10 years now. She is on North Sheridan Ave about a 5 minute walk to the lake. She is talking about moving to Spain for a couple years and that scares me a little. Take care and Happy New Year