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"Great experience all around. The paddle I ordered arrived in one day with free shipping. Unfortunately the paddle was too short. I emailed customer service on a Sunday. Within the hour received an email back with how to return the paddle for a longer length. Customer service even checked that it was in stock at my local shop. Exchanged paddle that afternoon, very smooth transaction." -Anonymous 8-1-2014
"After ordering the Tarpon 120 in camo I realized the possible safety issue of not being visible to other boaters while on the river. Though I received an email stating my order had been partially shipped I still contacted Austin kayak and they honored my request to have the color changed to red. I'm sure my ears should have been ringing from the people in the shipping department and rightfully so but they still made the change. Now that's what I call great customer service. Thanks Carlos!" -Rich 7-20-2014
"I was missing a paddle piece from an interchangeable paddle. ACK went and looked in the warehouse for a piece and when they couldn't find a separate piece provided me with a whole new paddle.. now THAT's Customer Service.. In fact I spoke so highly of ACK a friend bought his SUP from them also. I'd definitely look there first for anything outdoors.." -Steven A. 7-18-2014
"Recently bought a Kayak and am outfitting it. This is my 'go to' place for practically everything I need for it. And I was so impressed when, on my first order, a gentleman called me within 15 minutes of placing my order to tell me they were out of stock on one of the items and asked what I'd like to do. Blew me away. I was so dumb founded I forgot his name. I've come back three times since - in the last two weeks! Nice experience folks, thanks." -Steve K. 6-26-2014
"Austin Kayak has proven to be one of the best online resources for kayaks and kayaking supplies. I would wholeheartedly recommend Austin Kayak to anyone looking for Great Pricing (Price Matching as well) on Canoes, kayaks and accessories. Expedicious Delivery & Great Custome Service Department as well." -Dennis S. 6-24-2014
"So when my kayak arrived I helped the driver unload and asked him to wait while I inspected it. First thing that was noticed was the packaging. It took me about 5 minutes to unwrap it, and yes a knife was used. The driver said he has never seen a kayak packaged so well. Usually the kayak has just a thin plastic sheet wrapped around it like a garbage bag. This one had cardboard in places protecting the sensitive areas, a thick layer of bubble wrap, and 2 more layers of plastic. Needless to say the kayak was flawless along with all the other accessories that I bought with it. I was a little uneasy about ordering a kayak online and having to deal with the shipping and probable damage but there was none and my experience with ACK could not have been better." -Ryan O. 5-28-2014
"I have done business with Austin Kayak for approx. 4 years. In the past 4 years I have become accustomed to finding premium products at the best prices with immediate shipping. However, I can find kayak fishing accessories anywhere in the world via the technology available to me. I continue to use ACK due to the customer service both on-line and on the telephone. The employees at ACK are second to none and it is because of these people that ACK will continue to provide to me the gear that I use across the country." -Stephen W. 5-5-2014
"ACK called the day after I made my order online. I ordered a few other items and they got included in some shipment. Nalu arrived in great shape with no damage that I can see. Outer cardboard box had worn through at large middle skeg on bottom of Nalu board, but inner packaging layers were not breached and board was undamaged. Packaging of board exceeded my expectations. ACK should continue with that level of thoroughness, it eased my worries of getting it shipped to my house. Now, as soon as weather allows I will be a paddlin' fool! But it snowed here in Kentucky yesterday, April 15th! Yowza!" -Joe W. 4-17-2014
"Chase and Carlos were extremely helpful in helping me to find the correct parts and went out of their way to ensure my satisfaction. I order ALOT online and to be able to find this type of customer service nowadays is a rare treat. This is why I will always order my yak accessories from ACK." -Roger S. 4-3-2014
"Overall great experience! I live in Northern Indiana about 45 minutes from Lake Michigan and have plenty of retailers to choose from when it comes to purchasing water sport items. I keep coming back to Austin because of the great service, products offered and the availability of products. Keep it up guys!" -Anonymous 3-26-2014
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