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"Chase and Carlos were extremely helpful in helping me to find the correct parts and went out of their way to ensure my satisfaction. I order ALOT online and to be able to find this type of customer service nowadays is a rare treat. This is why I will always order my yak accessories from ACK." -Roger S. 4-3-2014
"Overall great experience! I live in Northern Indiana about 45 minutes from Lake Michigan and have plenty of retailers to choose from when it comes to purchasing water sport items. I keep coming back to Austin because of the great service, products offered and the availability of products. Keep it up guys!" -Anonymous 3-26-2014
"Austin Kayak is one of the best online purchase I have experience in awhile. I purchase the same item twice within 5 minutes and was contacted by Chase to confirm if I had made a mistake which I didn't. But it was nice to have someone contacted me right away for verification and I was shock to order something at around 4pm and get it the next morning with free shipping and the price was just right." -Andy T. 3-24-2014
"Phenomenal svc! They called me to ck. my address and ask if everything was ok. I never had that happen with an online purchase. I'm blown away by the top quality of the company, website and fair deals. Had a good feeling and these guys proved it beyond my expectations. These guys are real pros. This is how buisness needs to be done more in this country." -Anthony G. 3-20-2014
"My first purchase with Austin Kayak was Native Slayer 12 kayak. I purchased online on a Tuesday morning and by Friday afternoon the kayak arrived. I was very impressed with the way this boat had been wrapped with three layers of protection including cardboard protection for the hull. This is the way it should be done. I will highly recommend Austin Canoe and Kayak to everyone. Outstanding experience." -Danny E. 3-16-2014
"Great customer service. I called on a Sunday morning to ask a question about another product and realizing it was Sunday, was about to hang up thinking there would be no business hours. I was surprised when a VERY cheerful and helpful woman answered the phone and then proceeded to answer all of my questions. Knowing where I was calling from she wished me well and safe travels because of the pending snow storm in my area. Great customer service and I will be returning as a customer. Thank you." -Steve G. 3-4-2014
"Easy purchase, brand names of items and good assortment of kayaking items.Sales person was very co-operative and was willing to go to the warehouse to get exact measurements of the rubber kayak hatch covers for me right at that instance and returned quickly with sizes that I wanted to hear. Austin Kayak will be one of my favorite online stores.... " -Victor C. 2-28-2014
"Thanks a lot! It's always a pleasure ordering, actually, I might even say it's fun! Orders are alway on time or even ahead, easy to track and arrive in excellent condition due to great packing in the warehouse. If a return is ever desired, it's quickly and pleasantly handled to customer satisfaction. BIG, Thank-You to Austin" -Dave D. 1-7-2014
"I was looking to purchase a Christmas gift for my boyfriend who is an avid Kayaker. Not being familiar with these products, I chose to chat online with an employee at ACK. Within five minutes, she helped me find exactly what I was looking for and her kindness put a smile on my face. Customer service is on point. I received the gift a day before the guaranteed delivery date and the product was exactly what I expected. Boyfriend was extremely excited to get his waterproof cool-weather kayaking gloves. ACK will be my first choice in the future when looking for another gift for my kayaking boyfriend. Thanks ACK!!!!" -Jessica B. 12-28-2013
"After discovering Austin Kayak I purchased 2 kayaks from them. I was thrilled with their products, prices, and service. I also told my sister in law about them. She subsequently bought a kayak from them too while visiting their store in Austin. She said the in store experience was just as pleasant and easy as online purchasing. Austin kayaks is awesome" " -Todd S. 11-24-2013
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