"The product photos on ACK were superior to those of their competitors. This is a very big purchase for me and I believe ACK helped me make an informed decision, but I found a competitor had a slightly modified version of the product that I preferred. I wanted to buy from ACK so I sent an email asking about modified version (not expecting to hear back for a few days). WITHIN MINUTES, I received an email from Ryan indicating that they had the boat and would beat the competitor's price (for the product and for shipping fees). Needless to say, with that kind of up-front support, I pulled out my credit card and made the purchase with confidence." -Terry H. 1-31-2013
"Was ready to place my order online and called before hitting send just to check if I would get the product in time for my trip. The person I talked with assured me it was in stock and it would ship tomorrow (Monday) and I would have it mid week. I hit send and instantly he told me my name as it just came up on his end. Fantastic, I will certainly buy again from Austin Kayak." -Keith R. 1-28-2013
"I love the purchase experience with ACK. I have used them for multiple purchases over the last 7 years and recommend them to anyone looking for camping or kayaking gear. By far the best retailer of outdoor equipment. Also, the staff is probably the most knowledgeable and friendly I've encountered. GREAT JOB! " -John F. 1-19-2013
" A Selection of Customer Comments From the Point-of-Sale Survey good selection and prices by: bluetick97@aol.com order number: A great kayak package for the price by: brookszee@aol.com order number: It was quick, easy and online help was available if needed...whi ch I didn't. Thank you. by: nwi1@aol.com order number: Great pricing. Stay competitive and I'll keep shopping! by: eric.hankins@yahoo.com order number: It was interesting to find the substantial product line that seems to fit my needs by: wesrtheuer@yahoo.com order number: From the Fulfillment Survey Always great and fast service from them. by: dolphin_gal2000@yahoo.com order number: So glad i found your site. Couldn't be more pleased with every aspect.The free and extremely quick shipping...........Amazing! Thanks." -Dana G. 12-31-2012
"Almost immediately after my purchase online, I received a call from a young man to say the color I ordered was not available. I appreciated this, since so many other online retailers wait until it's too late to do anything about it to notify you. I chose a different color and it was shipped quickly." -Mary B. 12-13-2012
"This was the first time I used Austin Kayak, and I was so impressed with their Customer Support! I ordered an item, which said it was in-stock online; however, it was not in there storehouse. Customer Support called me 10 minutes after I submitted my order to let me know it was not in stock, but they had different colors I could choose from, or I could wait until Monday for the new shipment to arrive. (I submitted my order Friday night.) It was so refreshing to talk to an actual person, and not receive an email or programmed message. This company really cares about their customers!" -Anonymous 12-7-2012
"Austin Kayak has many great products to meet your outdoor needs. The site is extremely easy to use and find what you're in the market for. Having started using it this summer, I can't go back to another site. The prices are always fair and Austin Kayak deals high quality products that are build to last." -Jordon T. 11-26-2012
"A fantastic company to do business with. My kayak was in stock and after placing the order online, Laura from customer service called to let me know that it was all bundled up and ready to ship out the following day. Other companies I looked at claimed it being in stock, but would ship from the manufacturer in 2-3 weeks.The shipping fee was ridiculously low for a package that size, and how far it had to come (Washington state). It arrived 2 days before expected and was wrapped extremely well." -Peggy M. 10-26-2012
"Great site! I have no doubts that from now on I'll go straight to your site instead of shopping around because of the selection of products and the ease of use of your site. Great that you offer a personal check option. The timing doesn't work for me with this order but it'd be nice to be able to purchase a surprise gift for my spouse without it being so obvious on our bank statement. That's nice that you take checks and money orders to make that possible. Surprises are nice!" -Jennifer B. 10-21-2012
"Customer service has been excellent. I'm new to kayaking, and everyone I have talked to has been exceptional, in knowledge of product, helpfulness, and patience to answer all my questions. There was one install question that they didn't know offhand. They went the extra step to contact their service people to find the answer and emailed me back. Will definitely Beth's first place I will shop for my kayaking supplies. Wish they were here locally. Received my order very quickly too." -Gerald A. 9-12-2012
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