"Excellent turn-around time and stock availability. Site is easily navigated, and shiiping of an order product typically occurred within HOURS of order. Emails sent to confirm shipping came with link to tracking via shipper. Prices are comparable to the lowest I've seen elsewhere. Very impressed all around! " -Eliza W. 10-22-2013
"Great level of guest service! While completing the online order a service representative engaged me in an online chat. After completing the order I received a personal phone call informing me that my products were out-of-stock at this moment, but would ship within a week on the same day as Austin Kayak received them. Outstanding, impressive customer service!" -James R. 10-14-2013
"Purchased my kayak ,life vest,and other items from you about 3 years ago.First I so was very pleased with customer service person,she was so help full and helping choose the right items that I would need,as I was just beginning this new great adventure into kayaking.Have enjoyed every minute,one of the reasons, I had the right equipment that she helped me choose.Your packaging of the products was superb and very quick delivery.Oh and your pricing was great.All in all it was a great buying experience,wish more companies were that good as Austin Kayak. " -Alex H. 10-10-2013
"Austin Canoe Kayak DELIVERS on superior customer service, products, and the the needs of its clients. They are continuously gaining new and retaining old customers because of the great business code this company follows. ACK y'all are the best in the business and set a precedence for any type of business.Loyal,Customer from Richmond,TX." -Chris C. 9-21-2013
"I shopped many kayaks before I decided on the Native Slayer 12. Once I decided on that specific kayak I then sought the best price and package deal. Austin Kayak exceeded my expectations. I was a little reluctant to mail order without seeing the kayak I was getting but once it arrived I was so impressed with the packing and arrival of a flawless boat. " -Warren P. 8-16-2013
"I have dealt with Austin Canoe and Kayak for several years now. They are a great source for kayak/kayak fishing supplies. When I have had to call customer support they have been very helpful and knowledgeable. I once wanted an item that they didn't have in their inventory, and they contacted their vendor to special order it for me. Great company to work with. " -Jeff S. 7-31-2013
"Everything I ordered was exactly as described and received very quickly. I have never needed to contact customer service because I have never encountered any problems with my orders. Plus, while I was on the ACK site, I ran across a very helpful and interesting video about kayak tie down options (front and rear lines). It was so good, I sent a link to my kayaking friends. Thanks, ACK" -Debra W. 7-28-2013
"I am a kayak angler and fish over 200 days per year. I've been in kayaks for approx. 30 years. I can obtain gear and equipment from many sources but continue to use ACK for only one reason; customer service. I don't have to press numbers in a telephone system to get to where I need to be. I can speak on the phone or by e-mail immediately at any time and the people that have serviced me to date have been great and with positive attitudes. As long as ACK continues to employ professional, positive personnel, I will continue to be a customer." -SD Williams 7-28-2013
"I've ordered my first kayak from Austin Kayak and service was great and ease of purchase and delivery was outstanding. Price and selection of products was also better than anywhere I found. Austin Kayak is the first place I look for any kayak accessories and any additional kayaks that I'm considering." -Brian M. 6-12-2013
"I placed and order for a product that they didnt have. On Monday when they notice what I did they fixed my problem without me knowing. It was to take two weeks to get the part. The staff at ack noticed this and realized they could build it for me and they did. I got my whole order by thurs morn from FedEx. This is how a company takes care of their customers. Because of the service I received on multiple occasions I will find it hard to shop anywhere else. Thank you ack for being a great stand up company. Look forward to buying more stuff from them" -Chris C. 5-27-2013
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