"I placed and order for a product that they didnt have. On Monday when they notice what I did they fixed my problem without me knowing. It was to take two weeks to get the part. The staff at ack noticed this and realized they could build it for me and they did. I got my whole order by thurs morn from FedEx. This is how a company takes care of their customers. Because of the service I received on multiple occasions I will find it hard to shop anywhere else. Thank you ack for being a great stand up company. Look forward to buying more stuff from them" -Chris C. 5-27-2013
"My kayak was at the destination terminal 3 days before the estimated delivery date. This is a fantastic company to do business with. It's the second kayak I've purchased through them, and couldn't be happier. Both kayaks were wrapped in several layers of heavy plastic, cardboard, and bubble wrap, to ensure a safe transport. I would definitely recommend doing business with them. " -Peggy M. 5-8-2013
"My experience with Austin Kayak was TOP NOTCH! Every member of the staff I spoke with was friendly, helpful, and knowledgeable. I ordered a O.K. Prowler big game kayak with a additional hatch. Prior to my order being shipped I received a call asking if I would like the hatch installed. They did it for free and it did not affect the timing of my shipment. The amazing customer service i recieved prompted me to purchase a paddle with them as well. The kayak was packaged VERY WELL almost to the point of overkill but my kayak got here with out a scratch. I got it two days ago and have already suggested the site to my friends." -Ryan B. 5-6-2013
"I stumbled on to the website several years back, online. It has become my go to place to find kayaking equipment...the selection of items and their descriptions are good, inventories kept up, but mostly the prices and shipping are great. This last time I bought a very personal item for a kayaker, a paddle, and though described and pictured well, once in my hands it clearly was a mistake. A phone call for a RA# was answered quickly, the process was absolutely painless and the whole thing was done quickly with no tacked on fees. I will go back and I tell friends to check it out for well priced, quality gear." -Allen C. 4-26-2013
"I purchased a kayak and it arrived here in California 4 days after I ordered it. I find that nothing short of amazing. In fact, the delivery was much faster than any local dealer could have gotten it (they wanted 2 weeks) and it was cheaper than purchasing locally, even with the shipping. The packaging was also very through and well done. Overall, I'm extremely impressed with Austin Kayak and will definitely shop here again, for items large and small." -Mark S 4-23-2013
"This outfit is an absolute pleasure to deal with!!! One of the items that I ordered is on back order and the folks at Austin Canoe & Kayak actually called my contact phone to explain the issue and wanted to know if I still would like to place the order. Wonderful service can not say enough about my experience and I will continue to do business with this organization! " -Tim B. 3-30-2013
"I couldn't be happier with my purchase. I place my order Tuesday night at 6:00 EST and it shipped it the same day. My kayak made it from Texas to Ohio by lunch time on Friday! I had it delivered to the plant where I work, so this only cost me $19! My kayak was wrapped up and padded extremely well so it arrived without a scratch.Customer service was great and they seemed happy to answer any questions I had. I found my kayak a few dollars cheaper at another retailer, but decided to go with ACK because of their reputation of excellent customer service. They did not disappoint. Given their quick shipping, good prices, and top notch communication and customer support, I will most likely be ordering any additional boats through ACK." -Tim W. 3-22-2013
"I am a trauma nurse in Memphis and I expect people to perform highly at all times in their endeavors; however, I must say the customer service personnel I spoke to when ordering their products went far above my expectations with added ideas and personal insight. Great way to Austin Kayak, you will be getting more business from me. Send me some decals and I will advertise for you." -Thomas W. 3-5-2013
"I want to commend Austin Kayak on their excellent service. I ordered two kayaks and they were shipped to my home in 7 days which is awesome service considering the shipping distance of 2,000 miles using freight. They arrived well packed with no damage. Excellent price, excellent service. I visited Austin this past summer for the first time, and who knew I would be buying kayaks from Texas for shipping to the great Northwest. You have a very satisfied customer in Washington state." -Michael G. 2-9-2013
"The product photos on ACK were superior to those of their competitors. This is a very big purchase for me and I believe ACK helped me make an informed decision, but I found a competitor had a slightly modified version of the product that I preferred. I wanted to buy from ACK so I sent an email asking about modified version (not expecting to hear back for a few days). WITHIN MINUTES, I received an email from Ryan indicating that they had the boat and would beat the competitor's price (for the product and for shipping fees). Needless to say, with that kind of up-front support, I pulled out my credit card and made the purchase with confidence." -Terry H. 1-31-2013
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