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"Over all I have ordered (5) Ocean Kayaks - Frenzy's and scupper plugs from ACK. The products are great and an easy company to order from using their online services. The worst part is having to wait when excited to receive the new toys, but they were delivered on time and in perfect condition." -Linda 1-8-2015
"Thanks for helping me find the hard-to-find Yeti Tundra 45 Cooler that was a Christmas present for my husband. Thanks for giving me a break on shipping and for answering my questions. I was so impressed by the online customer support (I was concerned if the cooler would be delivered in time for Christmas). The Austin Kayak site was easy to use and the online chat help was incredible. Thanks for making my first purchase with Austin Kayak a great one! My husband loved his gift and it was deliever on time (and intact). Thanks for the great customer service!" -Karen L. 12-29-2014
"Cannot say enough about the courtesy and genuine friendliness of each and every staff person with whom I came in contact during the shopping and selection process of my kayak and complementary products! Easily, the highest caliber of customer service ever encountered, and this is coming from a customer service professional! Thank you, Austin Kayak!! I'll be back!!" -Gilbert P. 12-22-2014
"I said this in the initial feedback survey but this was an awesome shopping experience. I was recommended thru an ad at the bottom of ebay to shop here. The price on my product was the lowest I've seen it and the checkout was fast and painless. The item shipped and was at my house in less than the estimated amount of time and the tracking was very accurate. Not to mention I loved the recycled packing material and the sticker that came with my purchase! Thank you!!!" -Anika J. 11-19-2014
"Austin Canoe and Kayak is a stellar company. I recently purchased a Wilderness Systems Focus Kayak with several other needed items. The ACK representatives were all exceptional, familiar with their products and beyond courteous and respectful ! Thank You for being the company you have become !" -Mary E. 10-21-2014
"I have ordered from Austin Kayak twice, both times for my father who is a self proclaimed "kayak nut." He absolutely raves about the quality and selection of the products, the quick delivery (often faster than advertised), and especially the customer service. Although I have never ordered from Austin Kayak for myself, I have been really happy with the ordering process and very excited that the products that I have ordered are everything my dad wants. I will continue to use Austin Kayak anytime I need anything for myself or my father when it comes to kayaking and canoeing. Thank you guys so much" -Adam W. 10-20-2014
"You folks provide outstanding products and customer service. You are the one stop shop for all things kayak related in my book. I've researched many of my purchases and each time keep coming back to you because your price is fair, your customer service outstanding, and your shipping second to none. Your on-line how to videos have added additional knowledge in how to get those yak installs done correctly. I had a friend the other day ask me how I knew so much about about a product and the install and I had to laugh, I guess I'm an internet scholar!!! Thank you for the great work!!! Rob from MN." -Rob F. 10-20-2014
"Very helpful staff and easy to navigate website. As a kayak novice they helped me though the process of getting exactly the equipment my husband wanted for his birthday. For the FIRST TIME ever he said it was exactly what he would have picked out for himself. Thanks for a great website and customer service!" -Anna S. 9-24-2014
"I have long been a fan of ACK. The attitude of all your people is infectrious in a very positive way. I enjoy getting your email notices and look forward to the next promotion whether or not I am actually in the market. The reviews from users are specially useful in that you publish where the product fell short of the user's expectations as well as excelling. That was as important to the decision to make my last purchase as anything else." -Gene 9-22-2014
"I called to asked questions about 4 different kayaks I was looking at buying and customer service was great! She was nice and helped me narrow it down to the one that was right for me which I wasn't able to do by myself. In the future I will always come to Austin kayak first for all my kayaking accessories! Thank you for making this experience great!" -Tyler M. 9-16-2014
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