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"Great customer service. I called on a Sunday morning to ask a question about another product and realizing it was Sunday, was about to hang up thinking there would be no business hours. I was surprised when a VERY cheerful and helpful woman answered the phone and then proceeded to answer all of my questions. Knowing where I was calling from she wished me well and safe travels because of the pending snow storm in my area. Great customer service and I will be returning as a customer. Thank you." -Steve G. 3-4-2014
"Easy purchase, brand names of items and good assortment of kayaking items.Sales person was very co-operative and was willing to go to the warehouse to get exact measurements of the rubber kayak hatch covers for me right at that instance and returned quickly with sizes that I wanted to hear. Austin Kayak will be one of my favorite online stores.... " -Victor C. 2-28-2014
"Thanks a lot! It's always a pleasure ordering, actually, I might even say it's fun! Orders are alway on time or even ahead, easy to track and arrive in excellent condition due to great packing in the warehouse. If a return is ever desired, it's quickly and pleasantly handled to customer satisfaction. BIG, Thank-You to Austin" -Dave D. 1-7-2014
"I was looking to purchase a Christmas gift for my boyfriend who is an avid Kayaker. Not being familiar with these products, I chose to chat online with an employee at ACK. Within five minutes, she helped me find exactly what I was looking for and her kindness put a smile on my face. Customer service is on point. I received the gift a day before the guaranteed delivery date and the product was exactly what I expected. Boyfriend was extremely excited to get his waterproof cool-weather kayaking gloves. ACK will be my first choice in the future when looking for another gift for my kayaking boyfriend. Thanks ACK!!!!" -Jessica B. 12-28-2013
"After discovering Austin Kayak I purchased 2 kayaks from them. I was thrilled with their products, prices, and service. I also told my sister in law about them. She subsequently bought a kayak from them too while visiting their store in Austin. She said the in store experience was just as pleasant and easy as online purchasing. Austin kayaks is awesome" " -Todd S. 11-24-2013
"I made a purchase of 4 items. One of the items was not shipped with the order, I contacted ACK by email and within 4 days the missing product was delivered to my door. I cannot express how awesome the customer service is. ACK has a stellar reputation and with the experience that I had on my last order, I can understand why. Keep up the great work ACK!!!!!" -James D. 10-31-2013
"Austin Kayak was wonderful to deal with. Friendly people. They phoned me to see if there was anything else I needed and explained there shipping process. My order arrived in a short time and was extremely well packaged/wrapped to prevent any damage during shipping. Best service I have received ordering online." -Gary D. 10-25-2013
"Excellent turn-around time and stock availability. Site is easily navigated, and shiiping of an order product typically occurred within HOURS of order. Emails sent to confirm shipping came with link to tracking via shipper. Prices are comparable to the lowest I've seen elsewhere. Very impressed all around! " -Eliza W. 10-22-2013
"Great level of guest service! While completing the online order a service representative engaged me in an online chat. After completing the order I received a personal phone call informing me that my products were out-of-stock at this moment, but would ship within a week on the same day as Austin Kayak received them. Outstanding, impressive customer service!" -James R. 10-14-2013
"Purchased my kayak ,life vest,and other items from you about 3 years ago.First I so was very pleased with customer service person,she was so help full and helping choose the right items that I would need,as I was just beginning this new great adventure into kayaking.Have enjoyed every minute,one of the reasons, I had the right equipment that she helped me choose.Your packaging of the products was superb and very quick delivery.Oh and your pricing was great.All in all it was a great buying experience,wish more companies were that good as Austin Kayak. " -Alex H. 10-10-2013
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