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"A very pleasurable experience. They took care of all the shipping arrangements, which getting kayaks to Ketchikan Alaska is not an easy task. Kayaks arrived in excellent shape and the paddles they recommended are fantastic. Can't. Say enough good things about ACK. Certainly would recommend to other people and will be a return shopper." -Adam M 5-12-2015
"I respect the way that Austin Kayak handled a "hickup" that occurred during this purchase. The manner in which they responded was stellar. I would buy again and encourage others to utilize their service when shopping for recreational equipment. You can be confident in the quality and customer service you will receive from Austin Kayak." -Aaron S. 5-5-2015
"Great selection and prices. When I contacted ACK to inquire about a comparison of two kayaks, the rep (who was obviously an experienced kayaker) gave me good information to aid me in my decision. I was able to build my own custom kayak package at a great price, and i received a discount on a sail. Everything shipped for free and arrived quickly and well-packaged. This company is one I will continue to patronize due to top tier products, price, and service." -Mary 4-26-2015
"We were thrilled with everything from start to finish. We could not find our products in any local stores, so we began to look online. We had never heard of ACK before, but you had the product we were looking for (that was proving difficult to find). ACK offered the product for a reasonable price. After we purchased the product we received immediate confirmation of the order via email. Then within minutes (definitely within an hour) two more emails, saying it was being prepared to ship, then shipped. We were impressed. The product arrived swiftly, on good condition, and exactly as we had ordered. we are very pleased and will be using ACK again!" -Charity 3-25-2015
"Excellent customer service! Little things make a huge difference. I asked for a couple stickers for my kayak. They got them in with my order and that means they made it a priority. Someone had to act with urgency to my simple and insignificant request. That sort of thing changes you from a .com merchant to a company that cares about their customers.Thank you" -John M. 2-24-2015
"I was originally going to order because of the price on the item I was purchasing. But my favorite part of ordering was when I selected 2 day shipping, because I needed the item before an upcoming trip, and the site told me that according to their calculations the item would arrive at my location within the same time frame using the free shipping... Cool!" -Raymond L. 2-18-2015
"This was a smooth and fair shopping and buying process. Everything went smoothly and prices are comparable to anyone else but the free shipping is awesome! That was the final factor in my decision that and the wide variety of options. I did not personally have to reach out to talk to anyone frin Austin Kayak. However, I did receive a follow up call shortly after my order which was very professional and if I had needed assistance its nice to know they follow up and have a responsive customer support team." -Jason C 2-15-2015
"This is my second time ordering from Austin Kayak, and both times have been a great experience. Finding the items I was looking for was easy, placing the order was easy, and the delivery time was very fast. Great prices just add to the positive experience. The communication from Austin Kayak was timely and clear to understand the status of the order. The item itself is just as described. It's a shame more retailers aren't this good. A++++ I will order from here again." -Bradley 2-4-2015
"This was my first purchase from Ausrin Kayak. I first had contact with an Austin Kayak representative at a boat show in San Antonio. They were extremely courteous and knowledgable. For those reasons I decided to make my purchase from Austin Kayak. I will return for future purchases, especially since I now know there is a San Antonio location." -Tomas B. 2-1-2015
"Great online shopping experience. ACK had the best price for the product of any online retailer I shopped and they shipped my order quickly. I live on the east coast and I had never heard of ACK before so I didn't know what to expect, but I was thoroughly pleased with my purchase and experience." -Edgar 1-28-2015
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