"You folks provide outstanding products and customer service. You are the one stop shop for all things kayak related in my book. I've researched many of my purchases and each time keep coming back to you because your price is fair, your customer service outstanding, and your shipping second to none. Your on-line how to videos have added additional knowledge in how to get those yak installs done correctly. I had a friend the other day ask me how I knew so much about about a product and the install and I had to laugh, I guess I'm an internet scholar!!! Thank you for the great work!!! Rob from MN." -Rob F. 10-20-2014
"Very helpful staff and easy to navigate website. As a kayak novice they helped me though the process of getting exactly the equipment my husband wanted for his birthday. For the FIRST TIME ever he said it was exactly what he would have picked out for himself. Thanks for a great website and customer service!" -Anna S. 9-24-2014
"I have long been a fan of ACK. The attitude of all your people is infectrious in a very positive way. I enjoy getting your email notices and look forward to the next promotion whether or not I am actually in the market. The reviews from users are specially useful in that you publish where the product fell short of the user's expectations as well as excelling. That was as important to the decision to make my last purchase as anything else." -Gene 9-22-2014
"I called to asked questions about 4 different kayaks I was looking at buying and customer service was great! She was nice and helped me narrow it down to the one that was right for me which I wasn't able to do by myself. In the future I will always come to Austin kayak first for all my kayaking accessories! Thank you for making this experience great!" -Tyler M. 9-16-2014
"Great experience all around. The paddle I ordered arrived in one day with free shipping. Unfortunately the paddle was too short. I emailed customer service on a Sunday. Within the hour received an email back with how to return the paddle for a longer length. Customer service even checked that it was in stock at my local shop. Exchanged paddle that afternoon, very smooth transaction." -Anonymous 8-1-2014
"After ordering the Tarpon 120 in camo I realized the possible safety issue of not being visible to other boaters while on the river. Though I received an email stating my order had been partially shipped I still contacted Austin kayak and they honored my request to have the color changed to red. I'm sure my ears should have been ringing from the people in the shipping department and rightfully so but they still made the change. Now that's what I call great customer service. Thanks Carlos!" -Rich 7-20-2014
"I was missing a paddle piece from an interchangeable paddle. ACK went and looked in the warehouse for a piece and when they couldn't find a separate piece provided me with a whole new paddle.. now THAT's Customer Service.. In fact I spoke so highly of ACK a friend bought his SUP from them also. I'd definitely look there first for anything outdoors.." -Steven A. 7-18-2014
"Recently bought a Kayak and am outfitting it. This is my 'go to' place for practically everything I need for it. And I was so impressed when, on my first order, a gentleman called me within 15 minutes of placing my order to tell me they were out of stock on one of the items and asked what I'd like to do. Blew me away. I was so dumb founded I forgot his name. I've come back three times since - in the last two weeks! Nice experience folks, thanks." -Steve K. 6-26-2014
"Austin Kayak has proven to be one of the best online resources for kayaks and kayaking supplies. I would wholeheartedly recommend Austin Kayak to anyone looking for Great Pricing (Price Matching as well) on Canoes, kayaks and accessories. Expedicious Delivery & Great Custome Service Department as well." -Dennis S. 6-24-2014
"So when my kayak arrived I helped the driver unload and asked him to wait while I inspected it. First thing that was noticed was the packaging. It took me about 5 minutes to unwrap it, and yes a knife was used. The driver said he has never seen a kayak packaged so well. Usually the kayak has just a thin plastic sheet wrapped around it like a garbage bag. This one had cardboard in places protecting the sensitive areas, a thick layer of bubble wrap, and 2 more layers of plastic. Needless to say the kayak was flawless along with all the other accessories that I bought with it. I was a little uneasy about ordering a kayak online and having to deal with the shipping and probable damage but there was none and my experience with ACK could not have been better." -Ryan O. 5-28-2014
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