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TESTIMONIALS
"We were thrilled with everything from start to finish. We could not find our products in any local stores, so we began to look online. We had never heard of ACK before, but you had the product we were looking for (that was proving difficult to find). ACK offered the product for a reasonable price. After we purchased the product we received immediate confirmation of the order via email. Then within minutes (definitely within an hour) two more emails, saying it was being prepared to ship, then shipped. We were impressed. The product arrived swiftly, on good condition, and exactly as we had ordered. we are very pleased and will be using ACK again!" -Charity 3-25-2015
"Excellent customer service! Little things make a huge difference. I asked for a couple stickers for my kayak. They got them in with my order and that means they made it a priority. Someone had to act with urgency to my simple and insignificant request. That sort of thing changes you from a .com merchant to a company that cares about their customers.Thank you" -John M. 2-24-2015
"I was originally going to order because of the price on the item I was purchasing. But my favorite part of ordering was when I selected 2 day shipping, because I needed the item before an upcoming trip, and the site told me that according to their calculations the item would arrive at my location within the same time frame using the free shipping... Cool!" -Raymond L. 2-18-2015
"This was a smooth and fair shopping and buying process. Everything went smoothly and prices are comparable to anyone else but the free shipping is awesome! That was the final factor in my decision that and the wide variety of options. I did not personally have to reach out to talk to anyone frin Austin Kayak. However, I did receive a follow up call shortly after my order which was very professional and if I had needed assistance its nice to know they follow up and have a responsive customer support team." -Jason C 2-15-2015
"This is my second time ordering from Austin Kayak, and both times have been a great experience. Finding the items I was looking for was easy, placing the order was easy, and the delivery time was very fast. Great prices just add to the positive experience. The communication from Austin Kayak was timely and clear to understand the status of the order. The item itself is just as described. It's a shame more retailers aren't this good. A++++ I will order from here again." -Bradley 2-4-2015
"This was my first purchase from Ausrin Kayak. I first had contact with an Austin Kayak representative at a boat show in San Antonio. They were extremely courteous and knowledgable. For those reasons I decided to make my purchase from Austin Kayak. I will return for future purchases, especially since I now know there is a San Antonio location." -Tomas B. 2-1-2015
"Great online shopping experience. ACK had the best price for the product of any online retailer I shopped and they shipped my order quickly. I live on the east coast and I had never heard of ACK before so I didn't know what to expect, but I was thoroughly pleased with my purchase and experience." -Edgar 1-28-2015
"Over all I have ordered (5) Ocean Kayaks - Frenzy's and scupper plugs from ACK. The products are great and an easy company to order from using their online services. The worst part is having to wait when excited to receive the new toys, but they were delivered on time and in perfect condition." -Linda 1-8-2015
"Thanks for helping me find the hard-to-find Yeti Tundra 45 Cooler that was a Christmas present for my husband. Thanks for giving me a break on shipping and for answering my questions. I was so impressed by the online customer support (I was concerned if the cooler would be delivered in time for Christmas). The Austin Kayak site was easy to use and the online chat help was incredible. Thanks for making my first purchase with Austin Kayak a great one! My husband loved his gift and it was deliever on time (and intact). Thanks for the great customer service!" -Karen L. 12-29-2014
"Cannot say enough about the courtesy and genuine friendliness of each and every staff person with whom I came in contact during the shopping and selection process of my kayak and complementary products! Easily, the highest caliber of customer service ever encountered, and this is coming from a customer service professional! Thank you, Austin Kayak!! I'll be back!!" -Gilbert P. 12-22-2014
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