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Something Unexpected Occurred...
Customer Rating: 4.3 of 5
Brian F W.
Do not order this kit. Call ACK customer service and order the NEW 2015 upgrade kit that is available for these boats. Cable is routed from the skeg in the new kit and should have an upgraded retainer.
My cable retainer failed & I emailed Liquid Logic as follows:
I said "Skeg deployment design flaw. Skeg operation passed prior to river entry. Skeg was left in upright position. When deploying skeg was needed, found slack in cable and discovered broken skeg, lost spring, and cable end retainer missing. It has been determined based on missing cable retainer. Failed retainer caused skeg to deploy and was broken when contacting a solid in a sideways manner. Skeg remaining piece left behind indicated that skeg had to be in vertical position, only possible with cable retainer failure. It is suggested that factory crimp redesign be at skeg end and cable threaded backwards to control lever and customer applied crimp there. Repair kit for skeg should not be at my or other customers expense due to the flaw of this design. You should at least have pulled your 2014 and prior skeg kits off the open market and state that your NEW 2015 upgrade will address the old issue and offer only that kit for sale. You did not remove it. As I have already purchased a 2014 kit from Austin Kayak, I am stuck with the same problem and will have to improve your flawed design myself. I noticed others have still had an issue with your new design. This is the second issue with the same Kayak, the first being that you did not design the seat back to be tall enough. That required the purchase of the optional seat back kit." Liquid Logic has poor customer service !
ACK was excellent (5 Stars) on prompness, but the
liquid logic installation was painful - close to 2 hours.
Recommend not cutting wire - measure & mark, run
through kayak, attach small screw at end and THEN
trim cable. Most of us don't have sharp enough
cutters and cable will frey, making almost impossible
to then slide into hole. Trimming after install is much
easier. There are also part modifications that could
have been made to simplify this process. Skeg works
great after install.
I'm giving 5 stars but that's
more because of the great
ACK than anything. I broke
the skeg on my Remix XP9 so
I decided to order a
replacement skeg kit to fix it
and another as a spare. When
I got the kits one of them was
missing a small part, the skeg
cable stopper. I sent a email
to ACK customer service
advising them of the issue and
they replied the same day and
within two days I had the little
part in my hand. Sometimes
stuff happens, its how they
handled it that made the
difference, great job ACK.
Oh, and the replacement skeg
kit is great too, easy to follow
instructions and simple to
replace and my XP9 is back in