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Trailex Single Boat Light-Duty Trailer - SUT-350-S - Product Reviews
Return to Trailex Single Boat Light-Duty Trailer - SUT-350-S Product Details.
$1,112.00
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customer@austinkayak.com - www.austinkayak.com - 888-828-3828 - 512-687-3016
Customer Rating: 2.5 of 5
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Customer Reviews

Reviewer:
Jim M
Rating:
2
Date:
6/3/2013
Review:
Be very careful in purchasing a trailer that you have to build from ACK. The SUT-350-S showed up while I was at work in boxes. The plastic bands were off some of the boxes and clear packing tape was holding the boxes together. All of my plastic bags containing nuts and bolts and other hardware were slit open by a knife. There is no question I was sent a trailer kit that someone had previously opened. Most of the hardware was scattered throughout the box and pressed into the spray packing foam. Most of the frame cross members were beat up because of the loose hardware. If I had not already destroyed the boxes, this trailer kit would had been going back. The brackets that hold the leaf spring shackles showed signs where the bolts had been previously installed. Other brackets showed marks where the bolts had been previously installed and tightened. I must have got a returned trailer. The nylon bushings on one of the leaf springs eyes were cracked and marked up as if was previously installed to the shackle. It took me longer to build the trailer because of all these problems. I emailed ACK with these problems, they refered me to Trailex. They sent me the parts so I could build the trailer. So now I have a brand new trailer that looks like crap with nicks scratches and dents. No I am not happy with ACK and will think twice before purchasing anything else from them. Every plastic bag in the boxes were cut open and most of the parts were scattered throughout the boxes, what is the odds of this happening? I give two thumbs up for Trailex sending me the broken parts. The trailer tows great. I would give it a better review if all the frame rails had not been beat up, all the parts bag were cut open and the shackle bushings weren't cracked.
ACK's Response:
Jim- we are terribly sorry that we dropped the ball and shipped you a product that we shouldn't have. We have processes in place to avoid scenarios like this and we obviously failed in this case. Please accept our apologies and know that we strive to deliver perfection, sometimes we miss.
Reviewer:
Larry Claude
Rating:
3
Date:
3/12/2013
Review:
The lights are junk and should be replaced with lights that are submersubal in the water
ACK's Response:
The lights are submersible, please contact us so we can determine what else may be wrong with you lights
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