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Something Unexpected Occurred...
Customer Rating: 4.5 of 5
I purchased this umbrella based on reviews and because it came with a zippered, mesh, storage tote. While the umbrella seems to be of good quality, the tote was never received. I contacted ACK by phone and was told that they would make an inquiry with the manufacturer and get back to me. After not hearing back for over a week, I inquired again via IM and was told that they had not yet heard from the manufacturer. It has now been 1 month since I placed my order and still no reply. They have also removed the picture of the tote and the word zippered from the product description. As a loyal customer, who has spent thousands of dollar with ACK, on kayak fishing gear, I am disappointed with customer service. While $40 for such a small umbrella seems a bit overpriced. Avoidance makes things much worse.
Compact and light with good coverage. ACK has great customer
service!!! I had an issue with another product I bought and they
resolved the issue immediately.
Bought one for taking on
excursions during a 19 day
Mediterranean cruise. Fifteen
excursions, probably 25 or 30
This is great and well worth
the money. Light, easy to
carry in shoulder bag, easy to
put up and take down.
One thing, a little hard to
explain - the geometry of this
works better than I would have
thought. I noticed that at
full extension the canopy is
wider and higher than my
wife's and others I observed.
Result, excellent coverage and
less worry about poking
someone else in the eye.
Not sure I explained that
well, but this umbrella
actually just works very
If there had been four and a
half stars to choose from I
would have given it that.
Costs more than some others,
well worth it IMO. Planning to
buy another one to replace the