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WHY ACK? OUR SERVICE!
We take pride in our service to you, the customer. Don't believe us? That's what our customers say about us and we are committed to keeping it that way. To show our commitment to providing you the best service, we offer hassle free returns and price matching.

Returns:
We always take care of our customers and will take back any product within 30 days of purchase for any reason. We can't say that we won't ask any questions; of course we will be curious as to why you changed your mind, but that's only because we care and we want to make sure you get the best service possible.

Should you decide to return your product and it is in new condition we will refund you the full purchase price. If we had to ship the product and you are returning it because you changed your mind, well, we can't refund you the shipping - it is only fair.

If you are outside the 30 days, please contact at 888-828-3828 or email customer@austinkayak.com to discuss.

All returns require a Return Authorization. This can be obtained by contacting us at 888-828-3828 or by emailing customer@austinkayak.com.

Price Matching:
We strive to maintain competitive prices and will match a competitor's everyday advertised price. However, we reserve the right to validate their price and to ensure the competitor has the product in-stock.

Please contact us at 888-828-3828 or email customer@austinkayak.com should you find a lower price.

ACK Customer
Testimonials
"Great experience all around. The paddle I ordered arrived in one day with free shipping. Unfortunately the paddle was too short. I emailed customer service on a Sunday. Within the hour received an email back with how to return the paddle for a longer length. Customer service even checked that it was in stock at my local shop. Exchanged paddle that afternoon, very smooth transaction." -Anonymous 8-1-2014
See More Testimonials Here

Read the
ACK Blog
My State Record Sunfish
The day began like any of my other San Marcos River Day trips; launched just before sunrise with beautiful sunny skies and warm 85… Read
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