We take pride in our service to you, the customer. Don't believe us? That's what our customers say about us and we are committed to keeping it that way. To show our commitment to providing you the best service, we offer hassle free returns and price matching.

We always take care of our customers and will take back any product within 30 days of purchase for any reason. We can't say that we won't ask any questions; of course we will be curious as to why you changed your mind, but that's only because we care and we want to make sure you get the best service possible.

Should you decide to return your product and it is in new condition we will refund you the full purchase price. If we had to ship the product and you are returning it because you changed your mind, well, we can't refund you the shipping - it is only fair.

If you are outside the 30 days, please contact at 888-828-3828 or email customer@austinkayak.com to discuss.

All returns require a Return Authorization. This can be obtained by contacting us at 888-828-3828 or by emailing customer@austinkayak.com.

Price Matching:
We strive to maintain competitive prices and will match a competitor's everyday advertised price. However, we reserve the right to validate their price and to ensure the competitor has the product in-stock.

Please contact us at 888-828-3828 or email customer@austinkayak.com should you find a lower price.

ACK Customer
"If you are looking for a kayak or Canoe, or frankly other items related to paddling, Austin Kayak is the place to go. Frankly, I found them by accident looking for an Old Town Canoe and searching the internet. They had it in stock for $50 less than other places, with free shipping (via Estes) and a good selection of paddles. It was well-protected upon delivery and delivered right when they said it would be. It was shipped the same day the order was placed. Really happy with this outfit!" -Michael 6-8-2015
See More Testimonials Here

Read the
ACK Blog
Turn Your Next Adventure Into the Chance to Win $10,000!
Sounds a little too good to be true doesn’t it? Well, there is one catch - your photo needs to be shot at one of America’s… Read
Live Chat