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WHY ACK? OUR SERVICE!
We take pride in our service to you, the customer. Don't believe us? That's what our customers say about us and we are committed to keeping it that way. To show our commitment to providing you the best service, we offer hassle free returns and price matching.

Returns:
We always take care of our customers and will take back any product within 30 days of purchase for any reason. We can't say that we won't ask any questions; of course we will be curious as to why you changed your mind, but that's only because we care and we want to make sure you get the best service possible.

Should you decide to return your product and it is in new condition we will refund you the full purchase price. If we had to ship the product and you are returning it because you changed your mind, well, we can't refund you the shipping - it is only fair.

If you are outside the 30 days, please contact at 888-828-3828 or email customer@austinkayak.com to discuss.

All returns require a Return Authorization. This can be obtained by contacting us at 888-828-3828 or by emailing customer@austinkayak.com.

Price Matching:
We strive to maintain competitive prices and will match a competitor's everyday advertised price. However, we reserve the right to validate their price and to ensure the competitor has the product in-stock.

Please contact us at 888-828-3828 or email customer@austinkayak.com should you find a lower price.

ACK Customer
Testimonials
"After ordering the Tarpon 120 in camo I realized the possible safety issue of not being visible to other boaters while on the river. Though I received an email stating my order had been partially shipped I still contacted Austin kayak and they honored my request to have the color changed to red. I'm sure my ears should have been ringing from the people in the shipping department and rightfully so but they still made the change. Now that's what I call great customer service. Thanks Carlos!" -Rich 7-20-2014
See More Testimonials Here

Read the
ACK Blog
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Hiking is one of the easiest ways to engage in regular physical activity. Unlike many other athletic pursuits, hiking requires minimal… Read
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