FREE Shipping on ALL Kayaks & Orders over $39* (details)
FREQUENTLY ASKED QUESTIONS
Looking for the answer to some commonly asked questions? Check out the ones below, if for someone reason these don't answer your question be sure to hit us up here, we are always wanting to provide the best possible experience and if you are unsure about something we are here to answer.



Who is Austin Canoe & Kayak?

Austin Canoe & Kayak is based in Austin, Texas and has been in business since 1989. In addition to our online store, we maintain three physical locations, one in Austin, one in San Marcos Texas and our newest store in Houston. We have built our business around our customers and our track record is proven. Click here to read more about ACK.

Check out what our Customers have to say about us. Click Here to read our Customer Testimonials.

Our staff will always provide you with professional and friendly customer service. If you ever have any questions or concerns please contact us at 888-828-3828 or email us at customer@austinkayak.com.

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How much are your shipping charges?

Our shipping is affordable and all orders are shipped right to your doorstep no matter whether it's your home or your business. For orders that do not contain a kayak, our ground shipping is always free if you meet our minimum purchase requirement ($39). From time to time we may waive the shipping fee.

Orders that do not meet the minimum purchase requirement will be charged $4.95. Additionally, we only ship to the 48 contiguous states based on this policy. If you live in Alaska or Hawaii, the shipping rate is $14.95 per order regardless of the purchase amount.

Hobie products are excluded from any Free Shipping offer and are not part of the calculation for free shipping

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How much does it cost to ship a kayak or canoe to my home or business?

Kayaks and canoes require special handling and therefore cost a bit more to ship. We strive to minimize this cost as much as possible allowing us to charge you only $49.00* for this service for kayaks and $100 for canoes. This is a reasonable cost as we bear the brunt of the actual shipping charge.

Our shipping fee covers Residential Delivery which means your kayak is shipped to your door. There are no hidden fees! While other sites may advertise free shipping on Kayaks, please check their total price and ensure that it is inclusive of all fees such as wrapping fees, handling fees, etc.

Should you want the kayak or canoe delivered to a Commercial Business the shipping charge is only $19.00 for a kayak and $75 for a canoe.

This $19.00-49.00* ($75.00-$100.00 for canoes) shipping fee only applies to kayaks and canoes shipped to the 48 contiguous states. If you live in Alaska or Hawaii, please contact us, prior to placing a kayak order. Some oversized kayaks may have a higher fee associated with them. In each case, the surcharge will be noted on the product details page.

*Hobie Kayaks vary in shipping price, please see each specific product for it's shipping cost.

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What if I need my order faster than regular shipping?

We offer FedEx Overnight and 2-Day service. You will be given the choice to select this option on the checkout page. Pricing varies and will be calculated when either the Overnight or 2-Day service is selected. Neither 2-day nor Overnight include Saturday delivery, these are based on Business Days only, for Saturday delivery please call us to place your order.

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Do you ship internationally?

We do ship internationally. We charge actual shipping charges and ship usually via USPS Express International or USPS Priority International. In order for us to quote the shipping cost we ask that you request "International Quoting". To do so please add the items to your cart and then click "checkout", then choose the link for "International Customers Click Here" right above the Shipping Information. From here we will get your complete address so that we can accurately quote the shipping charges.

We do not collect any duty or taxes and you are responsible for any import duties or customs taxes that are due on delivery.

Unfortunately we are not able to ship kayaks internationally, only accessories.

Please contact us at customer@austinkayak.com should you need additional information or having international shipping questions.

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When will my order ship?

Items that are designated as 'Ships within 24-48 hours' are in-stock and if ordered by 5 pm Central Standard Time will ship the same day from one of our distribution centers in Texas. Items that are designated as 'Ships in 1-2 weeks' are currently out of stock, but are expected to arrive shortly. These items will ship to you the day that they are received.

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Who will deliver my order and how long will it take?

Non-kayak, canoe or SUP orders are shipped vi FedEx or UPS Ground unless an expedited delivery service is chosen. Typical ground delivery time is 3-4 business days. Click Here for a FedEx map of their standard delivery times. Our ship notification will include the carrier's anticipated delivery time.

Kayaks are shipped on a common carrier such as Southeastern Freight Lines. This means that they will be delivered by an 'Eighteen Wheeler'. Delivery times can vary but the majority of our shipments are delivered within 4-5 business days.

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What if I find the same item priced lower at a competitor?

We strive to maintain competitive prices and will match a competitor's advertised final price. However, we reserve the right to ensure that the competitor has the product is in-stock as well as to validate the final price including any shipping, handling or other associated fees.

Please contact us at 888-828-3828 or email customer@austinkayak.com should you find a lower price.

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What products do not qualify for the discount with kayak purchase?

Various items on our site are excluded from any discount with boat purchase. All Electronics (GPS, Fish Finders, etc.) are excluded, as well as Trailers. Additionally, Hobie requires that we not discount their products with the purchase of a kayak. There may be more products included or excluded at any given time. If a discount is not reflected in the shopping cart and you are unsure why, please contact us.

Please contact us at 888-828-3828 or email customer@austinkayak.com should you have any questions or concerns.

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Some items are excluded on coupons, which items are they and why?

Due to our current pricing and manufacturers' rules, we are sometimes prohibited from discounting a product or offering a further discount. Our coupons will automatically apply to the product that is eligible and each product that is not will say so on the product page as the last bullet point.

All coupons and other offers exclude Hobie kayaks, SUPs and accessories, trailers, electronics, gift certificates, any closeout or specially priced products and prior purchases. As mentioned above, each product excluded will be noted as ineligible in the last bullet point. Please contact us at 888-828-3828 or email customer@austinkayak.com should you have any questions or concerns.

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Will I be charged Sales Tax?

All orders are shipped to you tax free unless you reside in the state of Texas. All residents of the State of Texas will be charged State Sales Tax of 8.25%.

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How do I return an item?

We always take care of our customers and will take back any product within 30 days of purchase for any reason. We can't say that we won't ask any questions; of course we will be curious as to why you changed your mind, but that's only because we care and we want to make sure you get the best service possible.

Should you decide to return your product and it is in new condition we will refund you the full purchase price. If we had to ship the product and you are returning it because you changed your mind, well, we can't refund you the shipping - it is only fair. It is also your responsibility to pay the return shipping fees that might be associated with returning the product. If you are returning a kayak please contact us as there might be re-stocking fees involved depending on the kayak and the condition.

If you are outside the 30 days, please contact at 888-828-3828 or email customer@austinkayak.com to discuss.

All returns require a Return Authorization. This can be obtained by contacting us at 888-828-3828 or by emailing customer@austinkayak.com.

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How can I track my order?

You can track your order using our order tracking. Click Here to track the order.

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Is my transaction safe?

Your credit card and all of your personal information are transmitted via Secured Socket Layer. We use a Verisgn SSL 123-EV Certificate to offer secure communications by encrypting all data to and from our site.

Additionally, our site is tested daily by ScanAlert Hacker Safe ensuring your safety and privacy when shopping online.

Click on the links below for validation.

 HACKER SAFE certified sites prevent over 99.9% of hacker crime.

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Will you sell my information?

Never! We will never share or sell your personal information to anyone. Your information will always remain secure and confidential. For more information please read our privacy policy.

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How can I get an item that you don't carry?

If you find an item at another retailer that you can't find on our site contact us at customer@austinkayak.com or 888-828-3828. We will be happy to order the item for you. Special Order items are shipped to you just like our in-stock merchandise; the same shipping policies apply and there are no additional charges.

If the item is supplied from a manufacturer that we currently have a relationship with, and the manufacturer has the item in-stock, we will normally receive the item within 7 to 10 business days. Occasionally we can have Special Order items shipped directly to you from the manufacturer. Generally, you can expect to receive your Special Order items within 7 to 14 business days.

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