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EMPLOYMENT

Career opportunities at ACK

ACK is always looking for talented individuals who understand the value of customer service regardless of their position in a retail environment and who have a general passion for the great outdoors



Job Title: Austin Store Assistant Manager
Post Date: 2017-08-10
Number Available: 1
Job Description
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Austin Canoe & Kayak (ACK) is seeking an Assistant Manager to assist with day-to-day activities in our Austin, TX store. If you have a passion for the outdoors, and enjoy working in a high energy retail environment this could be the perfect job for you!

This position REQUIRES a person that enjoys people and selling outdoor products in a low-pressure sales environment. Daily tasks include assisting customers in store and over the phone, as well as picking/packing/shipping Internet orders as needed, maintaining inventory, and general store upkeep. Learning and performing kayak repair and installs is another requirement of the position.

Ideal candidates will meet the following requirements:

-Must be able to work weekends.

-Great leadership skills

-Attention to detail

-Customer service skills

-Ability to effectively multi-task

-Love of the outdoors

-1-2 years of Retail management experience

-Canoe or kayaking experience required

-Fishing experience preferred but not required

-Excellent organizational skills

-Ability to work with hand tools

If interested in the position, please reply with your resume AND a brief description outlining why you would be a great candidate for this position highlighting your outdoor experience. Applications without this information will be ignored.

You can also stop by our location with your resume and fill out an application weekdays 10 AM - 6 PM and weekends 10 AM - 5 PM.

9705 Burnet Rd. #102

Austin, TX 78758

Compensation: $12/hour



Job Title: Customer Service Manager
Post Date: 2017-07-31
Number Available: 1
Job Description
Specialty Outdoor Retailer AustinKayak.com continues to grow and, according to several internal sources, is the greatest place in the world to work. We are looking for an all-star Customer Service Manager, aka CRM Unit Manager, to join our amazing Customer Service team!

You will be responsible for managing a team of Customer Relationship Managers (CRMs) in charge of a customer interface including but not limited to sales, product inquiries and order status. In order to work with our customer service team at AustinKayak.com, you MUST have a great sense of humor and a desire to work in a team environment to get the job done with an extreme sense of urgency. Our agents have a great time in a very fast-paced environment. This position is a full-time opportunity for someone who has a passion for the products we sell.

The ideal candidate is able to maintain a customer-centric attitude while working with our Warehouse to quickly and accurately fulfill orders, coaching reps, staff development, process improvements and handling escalations. Requires an understanding of Warehouse Operations, Customer Service, KPIs, Call-Center operations and Inventory Management. Candidates should strive in a fast-paced environment and be willing to adapt to a flexible work schedule.

Required Skills:
*Extremely strong organizational abilities
*Strong attention to detail
*Ability to follow set processes
*Consistently meet strict deadlines
*Superior verbal and written communication

Ideal Candidates will meet most or all of the following requirements:
*Flexible schedule including weekends
*Ability to work autonomously and efficiently
*High School Diploma or equivalent; College degree preferred
*2 yrs. experience in a customer service management or a similar position
*Pass a drug screen and background check

Other experience that is helpful:
Outdoor and/or kayaking enthusiast
Call Center management

AustinKayak.com offers full benefits including:
Paid Medical, Dental, 401k matching, Profit Sharing, Paid Vacation, as well as employee discounts on gear and services.

Do not contact our store locations for information.

****If interested in the position, please reply with your resume AND a brief description outlining why you would be a great candidate for this position highlighting your outdoor experience. Applications without this information will be ignored.****



Job Title: Customer Relationship Manager
Post Date: 2017-07-18
Number Available: 1
Job Description

Specialty Outdoor Retailer AustinKayak.com continues to grow and, according to several internal sources, is the greatest place in the world to work. We are looking for an all-star Customer Service Representative, aka Customer Relationship Manager, to join our amazing Customer Service team!

In order to work with our customer service team at AustinKayak.com, you MUST have a great sense of humor and a desire to work in a team environment to get the job done with an extreme sense of urgency. Our agents have a great time in a very fast-paced environment. This position is a full-time opportunity for someone who has a passion for the products we sell.

Responsible for customer interface including but not limited to sales, product inquiries and order status. Maintains a customer-centric attitude while working with Customer Service and Warehouse operations to quickly and accurately fulfill orders. Requires an understanding of Customer Service, escalations, inventory management and product knowledge. Candidates should STRIVE in a fast-paced environment and be willing to adapt to a flexible work schedule.

Required Skills:

*Extremely strong organizational abilities

*Strong attention to detail

*Ability to follow set processes

*Consistently meet strict deadlines

*Superior verbal and written communication

*Passion for the outdoors

Ideal Candidates will meet most or all of the following requirements:

*Flexible schedule including weekends

*Ability to work autonomously and efficiently

*High School Diploma or equivalent; College degree preferred

*2 yrs. experience in a customer service or a similar position

*Pass a background check

Other experience that is helpful:

Outdoor and/or kayaking enthusiast, customer service experience

Do not contact our store locations for information.

Please detail your passion for outdoors when applying.




Job Title: Austin Retail Store Associate
Post Date: 2017-07-18
Number Available:
Job Description

Austin Canoe & Kayak is seeking a sales associate to assist with day-to-day activities in our Austin store. If you have a passion for the outdoors, and enjoy working in a high energy retail environment this could be the perfect job for you!

This position REQUIRES a person that enjoys people and selling outdoor products. ACK does not promote or encourage aggressive selling but rather informative and helpful coaching coupled with the ability to close a sale without using pushy selling techniques.

The job primarily consists of assisting customers in store and over the phone, as well as handling Internet orders, maintaining inventory, and store upkeep. Learning and performing kayak repair and installs is a frequent task. This is an hourly position with growth potential.

Ideal candidates will meet the following requirements:

-Part-time and Full-time position available

-Must be able to work weekends.** Note: Store Hours are M-F 10 a.m. - 8p.m. SAT-SUN 10 a.m.- 5 p.m.

-attention to detail

-customer service skills

-ability to effectively multi-task

-love of the outdoors

-retail experience

-Canoe or kayaking experience preferred

-fishing experience preferred

-excellent organizational skills

-ability to lift 70 lbs. on their own

-handy with tools

If interested in the position, please reply with your resume AND a brief description of your kayaking/outdoor experience.

You may also apply in-person:

9705 Burnet Rd

Austin, TX 78758




Job Title: PHP Developer
Post Date: 2017-07-18
Number Available: 1
Job Description
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Award winning AustinKayak.com continues to grow and we are looking for a PHP Developer to join our tribe. We are a small and nimble company, everyone does everything and we don't have lots of meetings to pontificate on the next best thing.

You will help maintain, build, architect, rebuild, implement a world-class ecommerce site for a fast-growing, leading Outdoor Retailer as well as our warehouse management/optimization system. This isn't for the faint of heart, you must love cutting edge technology, be able to adapt fast and geek out on the latest blogs and newest tricks for the web.

You will be actively participating in project planning. You'll be expected to write clean, readable, well-organized code that meets the provided requirements and rapidly solve problems.

Projects will include website development, Warehouse Management software and many others, all custom in-house grown and supported so you get to build and not just implement someone else's code.

Why choose us

  • Casual, fast-paced environment
  • Technology-driven approach
  • Great growth opportunity

Your Role

  • Extend our current Websites with new functionality
  • Extend our current Warehouse Management System
  • Stay up on the ever changing technology and help plan for the next big thing

Key Skills

  • 2-4 years of LAMP Stack Experience
  • PHP5/7 with MVC framework understanding and experience (Preferably Laravel)
  • Excellent CSS3, HTML5, & jQuery skills
  • Familiar with subversion/source control specifically Git
  • Strong understanding of OO design principles and patterns
  • Good understanding and effective application of Linux command-line

Not required but great additional skills:

  • RackSpace Cloud API
  • Unix/Linux Administration
  • Database Administration

Successful candidates will have the following:

  • 4 year college degree in Computer Science
  • Master's Degree is a plus
  • Ability to multi-task; juggle multiple projects/assignments
  • Strong communication skills
  • Effective project management skills; ability to meet deadlines
  • Exceptional organizational skills
  • Love for the outdoors is a plus

This is a full-time position, we do not wish to hear from recruiters.

Austin Canoe and Kayak offers full range of benefits (including: Paid Medical, Dental, Vision, 401k matching, Profit Sharing, Paid Vacation) as well as discounted products and services.

As mentioned above, we are seeking over-achievers that want to stand out in the crowd, heads down coding is fine but those that take on projects as their own and complete them with pride will advance fastest and be rewarded most.




Job Title: Austin Store Keyholder
Post Date: 2017-05-12
Number Available: 1
Job Description
Austin Canoe & Kayak (ACK) is seeking a Key Holder to assist with day-to-day activities in our Austin, TX store. If you have a passion for the outdoors, and enjoy working in a high energy retail environment this could be the perfect job for you!

This position REQUIRES a person that enjoys people and selling outdoor products in a low-pressure sales environment. Daily tasks include being the manager-on-duty, assisting customers in store and over the phone, as well as picking/packing/shipping Internet orders as needed, maintaining inventory, and general store upkeep. Learning and performing kayak repair and installs is another requirement of the position.

Ideal candidates will meet the following requirements:

-Must be able to work weekends.

-Great leadership skills

-Attention to detail

-Customer service skills

-Ability to effectively multi-task

-Love of the outdoors

-1-2 years of Retail experience

-Canoe or kayaking experience required

-Fishing experience preferred but not required

-Excellent organizational skills

-Ability to work with hand tools

If interested in the position, please reply with your resume AND a brief description outlining why you would be a great candidate for this position highlighting your outdoor experience. Applications without this information will be ignored.

You can also stop by our location with your resume and fill out an application weekdays 10 AM - 6 PM and weekends 10 AM - 5 PM.

9705 Burnet Road

Austin, TX 78758

Job Type: Full-time

Required experience:

  • Retail: 1 year



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Employment Contact
To submit a resume for any one of our job opportunities, please email
ACK Jobs at
jobs@austinkayak.com
Qualified candidates that meet our requirements will be contacted for interviews. Please do not contact any one of our stores or customer service concerning any of these postings.
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