EMPLOYMENT

Career opportunities at ACK

ACK is always looking for talented individuals who understand the value of customer service regardless of their position in a retail environment and who have a general passion for the great outdoors



Job Title: Customer Relationship Manager
Post Date: 2017-07-18
Number Available: 1
Job Description

Specialty Outdoor Retailer AustinKayak.com continues to grow and, according to several internal sources, is the greatest place in the world to work. We are looking for an all-star Customer Service Representative, aka Customer Relationship Manager, to join our amazing Customer Service team!

In order to work with our customer service team at AustinKayak.com, you MUST have a great sense of humor and a desire to work in a team environment to get the job done with an extreme sense of urgency. Our agents have a great time in a very fast-paced environment. This position is a full-time opportunity for someone who has a passion for the products we sell.

Responsible for customer interface including but not limited to sales, product inquiries and order status. Maintains a customer-centric attitude while working with Customer Service and Warehouse operations to quickly and accurately fulfill orders. Requires an understanding of Customer Service, escalations, inventory management and product knowledge. Candidates should STRIVE in a fast-paced environment and be willing to adapt to a flexible work schedule.

Required Skills:

*Extremely strong organizational abilities

*Strong attention to detail

*Ability to follow set processes

*Consistently meet strict deadlines

*Superior verbal and written communication

*Passion for the outdoors

Ideal Candidates will meet most or all of the following requirements:

*Flexible schedule including weekends

*Ability to work autonomously and efficiently

*High School Diploma or equivalent; College degree preferred

*2 yrs. experience in a customer service or a similar position

*Pass a background check

Other experience that is helpful:

Outdoor and/or kayaking enthusiast, customer service experience

Do not contact our store locations for information.

Please detail your passion for outdoors when applying.




Job Title: Austin Retail Store Associate
Post Date: 2017-07-18
Number Available:
Job Description

Austin Canoe & Kayak is seeking a sales associate to assist with day-to-day activities in our Austin store. If you have a passion for the outdoors, and enjoy working in a high energy retail environment this could be the perfect job for you!

This position REQUIRES a person that enjoys people and selling outdoor products. ACK does not promote or encourage aggressive selling but rather informative and helpful coaching coupled with the ability to close a sale without using pushy selling techniques.

The job primarily consists of assisting customers in store and over the phone, as well as handling Internet orders, maintaining inventory, and store upkeep. Learning and performing kayak repair and installs is a frequent task. This is an hourly position with growth potential.

Ideal candidates will meet the following requirements:

-Part-time and Full-time position available

-Must be able to work weekends.** Note: Store Hours are M-F 10 a.m. - 8p.m. SAT-SUN 10 a.m.- 5 p.m.

-attention to detail

-customer service skills

-ability to effectively multi-task

-love of the outdoors

-retail experience

-Canoe or kayaking experience preferred

-fishing experience preferred

-excellent organizational skills

-ability to lift 70 lbs. on their own

-handy with tools

If interested in the position, please reply with your resume AND a brief description of your kayaking/outdoor experience.

You may also apply in-person:

9705 Burnet Rd

Austin, TX 78758




Job Title: San Antonio Store Associate (PT)
Post Date: 2017-07-18
Number Available:
Job Description

Austin Canoe & Kayak is seeking a part time sales associate to assist with day-to-day activities in our San Antonio location. If you have a passion for the outdoors, and enjoy working in a high energy retail environment this could be the perfect job for you!

This position requires a person that enjoys people and selling outdoor products. ACK does not promote or encourage aggressive selling but rather informative and helpful coaching coupled with the ability to close a sale without using pushy selling techniques.

The job primarily consists of assisting customers in store and over the phone, as well as handling Internet orders, maintaining inventory, and store upkeep. Learning and performing kayak repair and installs is a frequent task. This is an hourly position with growth potential.

Ideal candidates will meet the following requirements:

--Must be able to work weekdays** Note: Store Hours are M-F 10 a.m. - 8p.m. SAT-SUN 10 a.m.- 5 p.m.

--attention to detail

--Internet savvy

--customer service skills

--ability to effectively multi-task

--love of the outdoors

--retail experience

--Canoe or kayaking experience required

--fishing experience preferred

--excellent organizational skills

--ability to lift 70 lbs. on their own

--handy with tools

If interested in the position, please reply with your resume AND a brief description of your kayaking/outdoor experience. Please do not call our customer service or store location for more information.

You may also apply in-person:

12746 Cimarron Path #152

San Antonio, TX 78249




Job Title: Austin Store Manager
Post Date: 2017-07-18
Number Available: 1
Job Description

Austin Canoe & Kayak (ACK) is seeking a Store Manager to run the day-to-day activities in our Austin, TX store. The store manager is responsible for store sales, operations and overall customer experience. If you have a passion for the outdoors, and enjoy managing in a high energy retail environment this could be the perfect job for you!

This position REQUIRES a person that enjoys people and selling outdoor products in a low-pressure sales environment. Daily tasks include assisting customers in store and over the phone, as well as picking/packing/shipping Internet orders as needed, maintaining inventory, and general store upkeep. Learning and performing kayak repair and installs is another requirement of the position.

Ideal candidates will meet the following requirements:

  • Great leadership skills
  • Attention to detail
  • Customer service skills
  • Ability to effectively multitask
  • Love of the outdoors
  • Retail experience
  • Point-of-Sale experience
  • Kayak fishing experience required
  • Excellent organizational skills
  • Ability to lift 70 lbs. on their own
  • Handy with tools
  • 1-2 years of Retail management experience
  • Canoe or kayaking experience required

Key areas of responsibility

  • Train employees. Manage schedule, review work and encourage improvement.
  • Assist Customers with purchases.
  • Handle Internet Orders
  • Maintaining Inventory
  • Kayak Repair and Installations
  • Rental Business
  • Manage Outdoor Demos a Large Show atmosphere
  • Merchandising of store
  • Store Upkeep

If interested in the position, please reply with your resume AND a brief description outlining why you would be a great candidate for this position highlighting your outdoor experience.




Job Title: PHP Developer
Post Date: 2017-07-18
Number Available: 1
Job Description
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Award winning AustinKayak.com continues to grow and we are looking for a PHP Developer to join our tribe. We are a small and nimble company, everyone does everything and we don't have lots of meetings to pontificate on the next best thing.

You will help maintain, build, architect, rebuild, implement a world-class ecommerce site for a fast-growing, leading Outdoor Retailer as well as our warehouse management/optimization system. This isn't for the faint of heart, you must love cutting edge technology, be able to adapt fast and geek out on the latest blogs and newest tricks for the web.

You will be actively participating in project planning. You'll be expected to write clean, readable, well-organized code that meets the provided requirements and rapidly solve problems.

Projects will include website development, Warehouse Management software and many others, all custom in-house grown and supported so you get to build and not just implement someone else's code.

Why choose us

  • Casual, fast-paced environment
  • Technology-driven approach
  • Great growth opportunity

Your Role

  • Extend our current Websites with new functionality
  • Extend our current Warehouse Management System
  • Stay up on the ever changing technology and help plan for the next big thing

Key Skills

  • 2-4 years of LAMP Stack Experience
  • PHP5/7 with MVC framework understanding and experience (Preferably Laravel)
  • Excellent CSS3, HTML5, & jQuery skills
  • Familiar with subversion/source control specifically Git
  • Strong understanding of OO design principles and patterns
  • Good understanding and effective application of Linux command-line

Not required but great additional skills:

  • RackSpace Cloud API
  • Unix/Linux Administration
  • Database Administration

Successful candidates will have the following:

  • 4 year college degree in Computer Science
  • Master's Degree is a plus
  • Ability to multi-task; juggle multiple projects/assignments
  • Strong communication skills
  • Effective project management skills; ability to meet deadlines
  • Exceptional organizational skills
  • Love for the outdoors is a plus

This is a full-time position, we do not wish to hear from recruiters.

Austin Canoe and Kayak offers full range of benefits (including: Paid Medical, Dental, Vision, 401k matching, Profit Sharing, Paid Vacation) as well as discounted products and services.

As mentioned above, we are seeking over-achievers that want to stand out in the crowd, heads down coding is fine but those that take on projects as their own and complete them with pride will advance fastest and be rewarded most.




Job Title: Warehouse Fulfillment Manager
Post Date: 2017-07-18
Number Available: 1
Job Description

ACK is seeking the best Warehouse Fulfillment Manager to continue our relentless pursuit of customer service! If you think you have what it takes and all the below fits in your background and/or desires, then we want to hear from you.This is NOT a cushy office job. You don't get a pretty desk, as this is hands-on working with the Warehouse Manager to help manage the fulfillment team, drive process efficiency and make working in a warehouse FUN. If an office, a name plate and any other typical office perks are your current motivation, please don't apply, we are not for you at all.

Overall responsibility

Supervise the pulling of product and the processing of orders while communicating with all levels of management regarding order issues.

Key areas of responsibility

  • Maintain established pulling/processing procedures
  • Sort and distribute orders for shipping on a timely basis
  • Maintain warehouse phone and email
  • Facilitate all inventory shortage and surplus requests
  • Document and implement new procedures for process improvement

Consults with

  • Customer Service Manager
  • Warehouse Manager
  • Store Associates
  • VP, Operations

Qualifications

  • Strong sense of customer service
  • Good organizational skills
  • Ability to lift a minimum of 75 pounds
  • Supervisory experience in a warehouse environment preferred

Compensation : $13-$14/hour




Job Title: Buyer
Post Date: 2017-07-18
Number Available: 1
Job Description

Are you a person who not only enjoys camping, hiking, fishing or paddling but also one who loves to find the latest and greatest products to inspire people to get outdoors?

Austin Canoe and Kayak (ACK.com) is seeking a Buyer to join our small team of buyers as well as help propose and manage product assets to be used in an e-commerce and retail store environment. Duties include but are not limited to forecasting sales and profitability, purchase-order fulfillment, source selection and procurement, inventory management, price negotiation, delivery scheduling, and general supply-chain management. The environment is extremely fast paced, demanding and requires creative thinking, high attention to detail and strong organizational skills. This position requires someone who is not afraid of staring at spreadsheets all day. It will also require autonomous work with the ability to self-manage and meet strict deadlines on a daily basis.

Overall responsibility

Product research, selection, assortment planning, purchasing and inventory control.

Key areas of responsibility

  • Assisting in development of merchandise assortments
  • Establishing and maintaining recommended reorder quantities
  • Creating purchase orders, suggesting and placing of reorders
  • Negotiating vendor discounts
  • Communicating product updates and changes to stores
  • Managing online product data
  • Sourcing/Developing private label items
  • Developing visual merchandising guidelines
  • Evaluating store assortments

Consults with

  • Buyers/Warehouse Management/Customer Service/Operations Management/Development Team/Marketing

Qualifications

  • 4 year college degree in marketing or business related field
  • 2+ years of experience
  • Exceptional organizational skills
  • Ability to multitask; juggle multiple projects/assignments
  • Strong communication skills
  • Personal computer skills including an expert-level working knowledge of MS Excel
  • Effective project management skills; ability to meet deadlines
  • Proactive problem solving and analytical thinking



Job Title: Part Time AP/AR Intern
Post Date: 2017-07-18
Number Available: 1
Job Description

Austin Canoe & Kayak (ACK) is seeking qualified applicants looking to learn and excel with one of the fastest growing outdoor retailers in the market. Austin Canoe & Kayak is an award winning, nationally known small business specializing in kayak fishing and paddle sports, located in the heart of Austin, Texas.

ACK is currently searching for a part time AP/AR Intern to work within the bounds of our in-house financial department. Ideal candidates will be outgoing, personable and excited to join a family of passionate outdoor enthusiasts who are dedicated to customer service and creating a fun work environment.

This position is responsible for inputting invoices, classifying and recording financial transactions to ensure the financial records of the organization are accurate and also performs routine financial calculations and general ledger duties as well as check the accuracy of calculations performed by other employees.

Essential Functions

  • Records all Accounts Payable
  • Classifies Expenses
  • Records All Banks Cash, Checks and Credit Card Receipts Daily
  • Pays monthly Sales Tax

Job Requirements - What You Must Have

  • Currently pursuing or have an interest in pursuing a major in Finance/Accounting
  • Knowledge of GAAP a plus

Ideal Candidate - What We Want

  • Ability to Multi-Task; Juggle Multiple Projects/Assignments
  • Knowledge of Quickbooks
  • Knowledge of Netsuite a plus
  • Strong Communication Skills
  • Effective Project Management Skills; Able To meet Strict Deadlines
  • Exceptional Organizational Skills
  • Hard Working and Driven Personality
  • Ability to Work Comfortably in a Fast Paced, Moving Environment
  • Part Time

This is a part-time position with an expected workload of 10 to 20 hours a week, we do not wish to hear from recruiters. Please do not call our stores or customer service line for information.




Job Title: Merchandising Media Coordinator
Post Date: 2017-07-18
Number Available: 1
Job Description
Austin, TX
Full-time

Austin Canoe and Kayak (ACK.com) is seeking a Merchandising Media Coordinator (MMC) to assist our Merchandising team in managing product assets to be used in an e-commerce and retail store environment in regard to web content management.

Overall responsibility

The MMC’s overall responsibility is in shooting, acquiring and managing photographs and other digital media for product merchandising display in an online environment. While reporting to the Director of Brand Marketing, you will be working daily with the Merchandising team on shooting assigned photographs and product videos, colorizing images and uploading these and other assets to their designated products. You will also work on developing and maintaining image standards.

Consults with

  • Director of Brand Marketing
  • Content Marketing Strategist
  • Merchandising Team
  • Vendors

Qualifications

  • Minimum 1 year experience shooting and editing photos and videos (product photography a plus)
  • Willingness to listen to and accept edits from other team members
  • Ability to multitask, manage projects and meet strict deadlines in a fast-paced environment
  • Capable of working independently with little supervision
  • Excellent oral and written communication skills
  • Comfortable working in a warehouse environment (photoshoots) and open cubicle area (editing)
  • Strong attention to detail, specifically in editing, color correction and quality
  • Team player, willing to help others in their duties (we’re a small team)
  • Must be resourceful and capable of utilizing already established equipment
  • Deep knowledge of the following applications
  • Adobe Photoshop and Premiere Pro
  • Microsoft/Google Doc Applications * Personal interest and experience in outdoor sports a plus



Job Title: Austin Store Keyholder
Post Date: 2017-05-12
Number Available: 1
Job Description
Austin Canoe & Kayak (ACK) is seeking a Key Holder to assist with day-to-day activities in our Austin, TX store. If you have a passion for the outdoors, and enjoy working in a high energy retail environment this could be the perfect job for you!

This position REQUIRES a person that enjoys people and selling outdoor products in a low-pressure sales environment. Daily tasks include being the manager-on-duty, assisting customers in store and over the phone, as well as picking/packing/shipping Internet orders as needed, maintaining inventory, and general store upkeep. Learning and performing kayak repair and installs is another requirement of the position.

Ideal candidates will meet the following requirements:

-Must be able to work weekends.

-Great leadership skills

-Attention to detail

-Customer service skills

-Ability to effectively multi-task

-Love of the outdoors

-1-2 years of Retail experience

-Canoe or kayaking experience required

-Fishing experience preferred but not required

-Excellent organizational skills

-Ability to work with hand tools

If interested in the position, please reply with your resume AND a brief description outlining why you would be a great candidate for this position highlighting your outdoor experience. Applications without this information will be ignored.

You can also stop by our location with your resume and fill out an application weekdays 10 AM - 6 PM and weekends 10 AM - 5 PM.

9705 Burnet Road

Austin, TX 78758

Job Type: Full-time

Required experience:

  • Retail: 1 year



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Employment Contact
To submit a resume for any one of our job opportunities, please email
ACK Jobs at
jobs@austinkayak.com
Qualified candidates that meet our requirements will be contacted for interviews. Please do not contact any one of our stores or customer service concerning any of these postings.
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