Austin Canoe and Kayak (ACK) Named Retailer of the Year by Kayak Angler Choice Awards

KACA_Retailer_14Austin, Texas (November 24, 2014) – Outdoor retailer, Austin Canoe and Kayak (ACK), a division of MSP Holdings, LLC, was named “Kayak Angling Retailer of the Year” by the “Kayak Angler Choice Awards” for the fourth year in a row.

Kayak Anglers Choice Awards (KACA) is a joint venture between YakAngler.com and KayakFishingRadio.com honoring individuals, companies, products, events, websites and organizations all within the kayak angling community. Kayak anglers from across the globe nominate and vote for their favorites in a variety of different categories.

“Austin Kayak has deep roots in the kayak angling community and we are excited that our customers once again voted us as Retailer of the Year,” said Peter Messana, CEO of MSP Holdings. “We strive to provide the best product selection and customer service and are proud that our customers chose to reward us with this honor.”

According to the organizers of the Kayak Anglers Choice Awards, over 15,000 unique voters participated this year resulting in three winners in each of the 10 categories. Continue reading Austin Canoe and Kayak (ACK) Named Retailer of the Year by Kayak Angler Choice Awards

Austin Canoe and Kayak (ACK) Receives 3rd Kayak Angler Choice Award

Austin, Texas (November 15th, 2013) – Outdoor retailer, Austin Canoe and Kayak (ACK), a division of MSP Holdings, LLC is honored to have received the “Kayak Angling Retailer of the Year Award” of the “Kayak Angler Choice Awards” for the third year in a row.

KACA 2013 RetailerKayak Anglers Choice Awards (KACA) is a joint venture between YakAngler.com and KayakFishingRadio.com honoring individuals, companies, products, events, websites and organizations all within the kayak angling community. Kayak anglers from across the globe nominate and vote for their favorites in a variety of different categories.

“What really sets this apart from other awards we have received is the direct connection to our kayak angling customers” said Peter Messana, CEO, “a segment of the industry in which we are deeply rooted and value, we are honored.”

“We are serious about satisfying the needs of our customers. We listen to our customers needs and understand the latest trends and top products. We are committed to delivering those top products to our customers. There is nothing more rewarding than being recognized for this effort.” added Steve Messana, President.

According to the organizers of the Kayak Anglers Choice Awards, over 9,000 unique voters participated this year resulting in three winners in each of 10 categories. For more information about the 2013 Kayak Angler’s Choice awards visit: www.yakangler.com.

About MSP Holdings, LLC

MSP Holdings, LLC operates Austin Canoe and Kayak (ACK), an award-winning paddlesports and outdoor retailer and Rack Boys a vehicle rack and sports travel outfitter dedicated to providing exceptional customer service. Both retail outfits are based out of the central Texas area, with their respective online stores at www.ACK.com and www.RackBoys.com and within four physical locations in Austin, San Marcos, Spring and Houston, Texas.

If you’d like more information about this topic, or to schedule an interview with MSP Holdings, LLC, please call Malcolm Holmes at 512-687-3010, or email pr@austinkayak.com.

 

In Recognition of Veterans Day ACK Honors US Military Service Men & Women with Special Promotion

ACK provides free 24-hour kayak rentals and select discounts to US military veterans and current service men and women during a three day event

Austin, Texas (November 05, 2013) – Outdoor retailer, Austin Canoe and Kayak (ACK), a division of MSP Holdings, LLC announced today their plans to honor United States military veterans as well as active duty service men and women with a three day Veteran’s Day promotion which includes free rentals as well as discounts up to 20% off select items.

“To all the men and women who have volunteered to serve their country, we at ACK want to show our appreciation for your sacrifices and dedication,” said Alan Ely, manager of the ACK Spring Store and Navy veteran, “I encourage veterans to take advantage of this opportunity to get out on the water – it’s an experience that always helps me find a release from the everyday stresses of life and I think it will for you as well.”

From Nov. 9th through the 11th, store-goers who present a valid military ID card or DD-214 will receive a free 24 hour kayak rental as well as discounts on select kayaks and accessories (free rentals and discounts exclude all Hobie kayaks and accessories). Veterans are encouraged to to call their local ACK store for more details regarding this promotion.

About MSP Holdings, LLC

MSP Holdings, LLC operates Austin Canoe and Kayak (ACK), an award-winning paddlesports and outdoor retailer and Rack Boys a vehicle rack and sports travel outfitter dedicated to providing exceptional customer service. Both retail outfits are based out of the central Texas area, with their respective online stores at www.AustinKayak.com and www.RackBoys.com and within five physical locations in Austin, San Marcos, Spring, Houston and San Antonio, Texas.

If you’d like more information about this topic, or to schedule an interview with MSP Holdings, LLC, please contact Malcolm Holmes at 512-687-3010, or email pr@austinkayak.com.

 

ACK to Host Recruiting Event in San Antonio

ACK is hiring for San Antonio Store Grand Opening

San Antonio, Texas (October 8th, 2013) – ACK, a division of MSP Holdings, LLC,  is hosting a recruiting event in San Antonio! ACK is hiring store managers, assistant store managers, and part-time & full-time sales associates to staff the NEW San Antonio store opening November 2013.

“We are anxious to meet with candidates interested in employment with an award winning outdoor retailer.  It’s a great opportunity to be part of fun work environment where kayaking, camping, and fishing are part of your job. If you enjoy the great outdoors and have a passion for retail then we want to meet you. ” said Chris Hackerd, VP Store Operations.

Interested candidates should stop by the store between 9am and 7pm on October 17th, 2013 at 12758 Cimmaron Path, Suite 126, San Antonio, TX 78249. All candidates must bring a resume, fill out a job application, and be able to conduct a 10-15 minute interview. To pre-register please email jobs@ack.com with a resume and 3 time periods that you would be available to interview.

For more information on the positions available please check the listings on ACK.com: http://www.austinkayak.com/p/employment

If you have any questions regarding this recruiting event or other employment opportunities with ACK please contact, Chris Hackerd at jobs@ack.com.

About MSP Holdings, LLC

MSP Holdings, LLC operates Austin Canoe and Kayak (ACK), an award-winning paddlesports and outdoor retailer and Rack Boys a vehicle rack and sports travel outfitter dedicated to providing exceptional customer service. Both retail outfits are based out of the central Texas area, with their respective online stores at www.AustinKayak.com and www.RackBoys.com and within five physical locations in Austin, San Marcos, Spring, Houston and San Antonio, Texas.

Austin Canoe and Kayak Receives Fifth Bizrate Circle of Excellence Award

ACK hits another milestone with fifth consecutive year of receiving this outstanding customer service award

Austin, Texas (October 07, 2013) – Outdoor retailer, Austin Canoe and Kayak (ACK), a division of MSP Holdings, LLC is excited and honored to have received the Bizrate® Circle of Excellence award for the fifth year in a row.

The Bizrate Circle of Excellence award recognizes those online retailers within the Bizrate Insights Network who have demonstrated outstanding performance, as rated by their customers, throughout a one-year period. The ratings are from direct feedback, collected at the point-of-sale and after the delivery of goods, from customers concerning seven key satisfaction indicators.

The key satisfaction indicators measured for award eligibility are immediately post purchase: Overall Satisfaction, Product Selection, and Ease of Finding, and then after order receipt: Likelihood to Buy Again, Product Met Expectations, On-Time Delivery, and Satisfaction with Customer Support.

“We have won many awards but this one is always special and for the fifth year I am excited to accept this award” said Peter Messana, MSP Holdings, LLC CEO, “it is a testament to ourselves and our customers that we provide amazing customer service and that service is, in fact, unique.  We are always trying to do better and improve our customer experience, hoping to win this award every year.”

Out of the more than 5,200 retailers in the Bizrate Network only 2.6% received the Bizrate Circle of Excellence Award in 2013. The award period for the 2013 Award was August 1, 2012 through July 31, 2013.

For more information about the 2013 Bizrate® Circle of Excellence award visit: http://www.bizrate.com/boutique/2013circleofexcellence.html

About MSP Holdings, LLC

MSP Holdings, LLC operates Austin Canoe and Kayak (ACK), an award-winning paddlesports and outdoor retailer and Rack Boys a vehicle rack and sports travel outfitter dedicated to providing exceptional customer service. Both retail outfits are based out of the central Texas area, with their respective online stores at www.AustinKayak.com and www.RackBoys.com and within five physical locations in Austin, San Marcos, Spring, Houston and San Antonio, Texas.

If you’d like more information about this topic, or to schedule an interview with MSP Holdings, LLC, please contact Malcolm Holmes at 512-687-3010, or email pr@austinkayak.com.

ACK Operations Growth Leads to Expansion in New Facility

Award Winning Outdoor Retailer Moving into New Centralized Warehouse

Austin, Texas (September 16, 2013) – Outdoor retailer, Austin Canoe and Kayak (ACK), a division of MSP Holdings LLC, announced today the leasing of a new 30,000 square foot warehouse to consolidate it’s two warehouses and all support functions. The transition is set to begin in October and be completed in time for the Holiday season. The new facility brings all non-store operations together with an increase of over 10,000 square feet for operational efficiency. Additionally, there is another 12,000 square feet in the same facility slated to be leased in 2015 for further expansion.

“Since moving into the current warehouse in 2008 we have more than quadrupled our product assortment and have pushed the limits on space both for products as well as people.“ said CEO, Peter Messana. “Consolidating three locations into one will allow for greater efficiency throughout the entire organization.”

The increased space also has significant impact for our customers as Adam Olson, Director of Internet Operations explains, “With the new facility, we will be able to run more efficiently and keep the high standards we have set for ourselves and our customers – providing fast shipping and superior service, with some breathing room.”

An authorized reseller of top brands such as Hobie, Ocean Kayak, Old Town Canoes & KayaksKelty and Thule, ACK provides high quality, affordable camping, hiking and paddlesports gear to everyone from the first-time camper to the professional angler. After taking over the company in 2005, brothers Peter and Steve Messana and friend Chris Hackerd have been devoted to ensuring the customer’s experience is top priority in both their stores as well as online.

Along with the warehouse expansion, ACK announced in August it will be opening a 5th store location in San Antonio, Texas this November. Similar to other store locations, ACK San Antonio will offer a broad selection of kayaks, stand up paddle boards, camping and other outdoor gear, kayak and SUP rentals as well as installation and repair services.

About MSP Holdings, LLC

MSP Holdings, LLC operates Austin Canoe and Kayak (ACK), an award-winning paddlesports and outdoor retailer and Rack Boys a vehicle rack and sports travel outfitter dedicated to providing exceptional customer service. Both retail outfits are based out of the central Texas area, with their respective online stores at www.AustinKayak.com and www.RackBoys.com and within five physical locations in Austin, San Marcos, Spring, Houston and San Antonio, Texas.

If you’d like more information about this topic, or to schedule an interview with MSP Holdings, LLC, please contact Joseph Dowdy at 512-687-3010, or email pr@austinkayak.com.

ACK to Open Paddlesports Store in San Antonio, TX

Award Winning Outdoor Retailer Continues Expansion with Fifth Store

Austin, Texas (August 22, 2013) - Outdoor retailer, Austin Canoe and Kayak (ACK), a division of MSP Holdings LLC, announced today plans to open a 5th location in northwest San Antonio, Texas.  ACK San Antonio will be conveniently located at 12758 Cimarron Path, Suite 126, just off I-10, south of 1604. The 5,000 square-foot store will provide outdoor enthusiasts with one-stop-shopping for top name brands such as Hobie, Wilderness Systems, and Yeti Coolers. In addition to a broad selection of kayaks, stand up paddle boards, camping and other outdoor gear, ACK San Antonio will offer kayak and SUP rentals as well as installation and repair services.

San Antonio, here we come!
San Antonio, here we come!

Since its initial store opening over 20 years ago, ACK has been devoted to providing its customers with an unmatched experience through excellent service, high quality products and knowledgeable staff.

“Our San Marcos location has been a success thanks to the support of many of our loyal customers from the San Antonio and southeast coastal regions,” explains Chris Hackerd, VP of Store Operations. “We are excited to finally open a store that is a little closer to home for them while also expanding our reach farther south, closer to the coastal cities.”

With stores currently operating in Austin, San Marcos, Spring and Houston, Texas, ACK is slated to officially open its doors in San Antonio in early November 2013. Similar to its sister stores, ACK San Antonio will also house the “Store-in-a-Store” concept with dedicated floor space for Rack Boys, providing a full assortment of vehicle racks, trailers and accessories and installation services.

About MSP Holdings, LLC

MSP Holdings, LLC operates Austin Canoe and Kayak (ACK), an award-winning paddlesports and outdoor retailer and Rack Boys a vehicle rack and sports travel outfitter dedicated to providing exceptional customer service. Both retail outfits are based out of the central Texas area, with their respective online stores at www.AustinKayak.com and www.RackBoys.com and within four physical locations in Austin, San Marcos, Spring and Houston, Texas.

If you’d like more information about this topic, or to schedule an interview with MSP Holdings, LLC, please contact Kelly Leff at 512-687-3010, or email pr@austinkayak.com.

 

Green Warehouse Brings Cost Savings to Outdoor Adventure Customers

MSP Holdings, LLC Integrates Eco-Friendly Mobile Inventory Management System

Outdoor Adventure Retailer Warehouse Tablet
ACK warehouse employee pulls product for a customer order with new digital inventory management system on a Nexus 7 tablet from Google.

Austin, Texas – July 16th, 2013Outdoor adventure retailer MSP Holdings LLC, parent company of Austin Canoe and Kayak (ACK), announced today the integration of a new mobile management system in its Austin, Texas warehouse, aimed at improving speed and accuracy as well as reducing its environmental footprint and operational costs.

An authorized reseller of top brands such as Hobie, The North Face and Yeti, ACK equips everyone from the novice camper to the professional angler with high quality, affordable camping, hiking and paddlesports gear. Since its initial opening over 20 years ago, ACK has been devoted to improving its customer’s experience not only in its four Texas stores, but online as well. By initiating a mobile warehouse management system utilizing Nexus 7 and Nexus 10 tablets from Google, all warehouse functions are now paperless, utilizing real-time data which allows for quick and accurate order processing and enables ACK to pass along the cost savings to its customers.

“Our customers are what matter the most to us. When we invest in technology, every decision we make is driven by how it will help the customer.” explains ACK CEO, Peter Messana. “The use of tablets not only does that but also reduces our paper consumption and our carbon footprint.”

Along with ensuring every shopping experience is top-of-the-line, ACK is determined to do its part in protecting the natural environments in which its customers cherish. In 2009, ACK was awarded the WasteSmart award for reducing waste, reusing packaging and buying recycled product in the workplace from the City of Austin’s Solid Waste Services. Going digital was simply the next step in a long line of green initiatives that ACK has implemented over the years. By integrating a mobile management system, its warehouse will be able to reduce the amount of paper used each day by over 90%, continuing that trend.

“Having tablets in the hands of our employees is the most efficient way for us to pick, pack and ship orders to our customers,” added Adam Olson, Director of Internet Operations. “As we advance to this new technology, it is exciting to know that we are improving the shopping experience and doing our part to protect and preserve the environment at the same time.”

About MSP Holdings, LLC

MSP Holdings, LLC operates Austin Canoe and Kayak (ACK), an award-winning paddlesports and outdoor retailer and Rack Boys a vehicle rack and sports travel outfitter dedicated to providing exceptional customer service. Both retail outfits are based out of the central Texas area, with their respective online stores at www.AustinKayak.com and www.RackBoys.com and within four physical locations in Austin, San Marcos, Spring and Houston, Texas.

For more information about Austin Canoe and Kayak, contact:

Kelly Leff
Marketing Director
Tel: 512-687-3010
pr@austinkayak.com

 

BREAKING NEWS – There’s a New Predator at Old Town!

The Predator 13 in action.
The Predator 13 in action.

The suspense has been killing us here at ACK!  We have been excited for the unveiling of Old Town Canoes & Kayak’s “New Predator on the Water” and we’re definitely not disappointed.  It just so happens that ACK will be one of the first retailers to get these bad-boys in stock, so pre-order the Predator MX or Predator 13 so you can get it in the water ASAP!

Old Town, Maine (June 13, 2013) Old Town Canoes & Kayaks, one of the most storied brands in the paddlesports industry, today launched the new Predator kayak. Developed in combination with Old Town’s renowned designers and pro staff members throughout the country, the Predator is completely engineered, below and above the waterline, to deliver the perfect platform for fishing.

The Predator brings anglers closer to the water and the action with nearly unlimited options to customize the kayak around their specific equipment and unique needs. Featuring six strategically-placed, removable mounting plates, the Predator enables consumers to install rod holders, GPS units, fish finders, cameras and more virtually anywhere around the boat without drilling into the hull so they can tailor the craft for their personal style.

The Predator 13
The Predator 13

The Predator boasts standout features including the three-stage Element™ seating system that can be lowered for paddling, raised for fishing or even flipped out of the way in stand-up mode for poling, sighting and casting. The proprietary, slip resistant Exo-Ridge™ deck is designed for sure footing and superior drainage, while the Tri-hull construction provides both incredible durability and stability. A package unique in the marketplace, the Old Town Predator ensures anglers can paddle in comfort, arrange equipment to their exact specifications and even stand to fish.

Designing the Predator.
Designing the Predator.

“In designing and building the Predator, we set out to turn convention upside down and deliver a totally new fishing experience,” said David Hadden, Old Town Brand Director. “The Predator still delivers the stability and comfort kayak anglers demand, but the ability to customize this kayak to your specific needs, and adjust it on the fly as your needs change, helps set it miles ahead of the competition.”

The Predator possesses a large capacity center console for maximum storage and additional mounting options, while dual rod tip holders at the bow help store valuable fishing rods safely and securely. Other key features include a large bow hatch with Old Town’s patented Click Seal cover, scupper holes for quick drainage, large rear tank well with Exo-Ridge design to keep gear accessible and dry, paddle keepers, adjustable foot braces and side-mounted rod retainers that allow for convenient grab and cast.

The Predator is tailor made to accept aftermarket options like Scotty™ outriggers, Steady Stand-Up Bar and a Minn Kota™ trolling motor mount. Available in two new models, Old Town Predator kayaks land at authorized dealers in Summer 2013.

Key Specifications

Predator 13:

  • Length: 13’ 2”
  • Width: 33.5”
  • Seat Height: 15”
  • Leg Length: 48”
  • Weight: 72 lbs.
  • Max Capacity: 400-425 lbs.
  • MSRP: $1,299 US

Predator MX:

  • Length: 12”
  • Width: 34”
  • Seat Height: 15”
  • Leg Length: 48”
  • Weight: 68 lbs.
  • Max Capacity: 375-400 lbs.
  • MSRP: $ $1,199 US

Press Release: Austin Canoe and Kayak Announces 2013 Kayak Demo Days

Austin, Texas (March 11, 2013) – Outdoor retailer, Austin Canoe and Kayak (ACK), a division of MSP Holdings, LLC announces the 2013 Spring Kayak Demo Days & Outdoor Expo in Austin, San Marcos, Houston and Spring, Texas.

The annual event is designed to give paddlers the opportunity to demo a combination of over 90 kayaks, canoes and stand up paddleboards. Representatives from all the major paddlesport manufacturers will be in attendance to help answer questions and offer guidance when shopping for a kayak, canoe or stand up paddleboard. The ACK Demo Days cater to both the beginner looking to buy their first kayak as well as more seasoned paddlers interested in an upgrade.

Roland Jimenez, ACK Director of Marketing, explains the importance of a on-the-water demo, “The intent is to give paddlers a chance to do more than just look at a boat but also get a first-hand experience on the water because after all, that’s where they’ll be using it,” Jimenez said. Roland added, “I can assure attendees that after a few hours at this event, they’ll be hooked and shouldn’t be surprised to find themselves driving home with a new kayak, canoe or stand up paddleboard.”

This year, the Houston demo days will be split up into two days at two different locations to better serve the region. Saturday’s event will be hosted at Independence Park in Missouri City, Texas and Sunday’s event will be at the Elizabeth Kaiser Meyer Park Pond in Spring, Texas.

In addition to being able to demo kayaks, canoes and stand up paddleboards, the even hosts a variety of educational outdoor clinics including kayak fishing, kayak camping, basics of paddling amongst several other topics.

Demo dates and locations:

Austin Demo Days:
Date: April 6 & 7 (Saturday & Sunday)
Location: Hyde Park Quarries
Sat 10am-4pm & Sun 12pm-4pm (rain or shine)

San Marcos Area Demo Days:
Date: April 13 & 14 (Saturday & Sunday)
Location: Texas Ski Ranch
Sat 10am-4pm & Sun 12pm-4pm (rain or shine)

Houston Area Demo Days:
**There will be two locations this year to better serve Houston area residents!**
Date: April 13 (Saturday)
Location: Independence Park
Time: 10am-4pm (rain or shine)

Date: April 14 (Sunday)
Location: Elizabeth Kaiser Meyer Park Pond
Time: 10am-4pm (rain or shine)

These events are free and open to the general public. Additional information and maps to each location can be found at www.ack.com/demo.

About MSP Holdings, LLC

MSP Holdings, LLC operates Austin Canoe and Kayak (ACK), an award-winning paddlesports and outdoor retailer and Rack Boys a vehicle rack and sports travel outfitter dedicated to providing exceptional customer service. Both retail outfits are based out of the central Texas area, with their respective online stores at www.AustinKayak.com and www.RackBoys.com and within four physical locations in Austin, San Marcos, Spring and Houston, Texas.

If you’d like more information about this topic, or to schedule an interview with MSP Holdings, LLC, please email pr@austinkayak.com.

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