Tag: Customer Service

Employee Spotlight: Kyle Blair – Customer Service Representative

| March 31, 2011 | 3 Comments

He is originally from small town west Texas but eventually made his way to beautiful Austin and we are sure glad he did. Blair has already proven to be a valuable team member providing the level of customer service you’ve come to expect from ACK.

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Kustomer Service

| January 26, 2011 | 1 Comment

Our Kustomer Service team has recently grown again and with that came an idea. Our customers always say that at ACK our Kustomer Service is different and stands above the rest.

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Employee Spotlight: Jeff Comstock – Director of Operations

| January 4, 2011 | 0 Comments

New year, new employee — ACK would like to offer a warm welcome to Jeff Comstock as our Director of Operations. We asked Jeff to help us introduce himself and here is what he had to say:

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Employee Spotlight

| November 28, 2010 | 1 Comment

Employee: Kyle Bartholomew Position:

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7,000

| October 9, 2010 | 0 Comments

Seven thousand reviews. That’s a big number when you consider the time it takes a person to write a few sentences about a product they’ve purchased. The reality is, it’s not so much about the big numbers. It’s about the fact that you, our customer, is helping us shape our product offering to provide a better shopping experience for everyone.

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So THAT is how they do it.

| October 2, 2010 | 0 Comments

Now, I do realize it also took years of hard work, dedication, a commitment to customer service and of course, our customers, but before I could even find my office, Aaron (Warehouse Supervisor) was dripping with sweat while the noises coming from the warehouse seemed to only get louder by the minute.

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Why ACK? Product Reviews

| May 17, 2010 | 2 Comments

This past weekend I was attending a conference with small business leaders and I was asked repeatedly why someone would shop at ACK as opposed to any other larger retailer.   This question is easy to answer, Customer Service.

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