Posts by tag
Our Customer Service Department takes immense pride in our ability to assist our customers. For those loyal customers, you know that we have a speedy response time to the emails we receive so I am happy to announce that we have broken our previous monthly average record response time to less than 10 minutes!
Over the past 5+ years ACK has been known for stellar communication on orders. Currently, when you place an order you get a confirmation email immediately — typically before the page finishes loading.
He is originally from small town west Texas but eventually made his way to beautiful Austin and we are sure glad he did. Blair has already proven to be a valuable team member providing the level of customer service you’ve come to expect from ACK.
Our Kustomer Service team has recently grown again and with that came an idea. Our customers always say that at ACK our Kustomer Service is different and stands above the rest.
New year, new employee — ACK would like to offer a warm welcome to Jeff Comstock as our Director of Operations. We asked Jeff to help us introduce himself and here is what he had to say:
Seven thousand reviews. That’s a big number when you consider the time it takes a person to write a few sentences about a product they’ve purchased. The reality is, it’s not so much about the big numbers. It’s about the fact that you, our customer, is helping us shape our product offering to provide a better shopping experience for everyone.
Now, I do realize it also took years of hard work, dedication, a commitment to customer service and of course, our customers, but before I could even find my office, Aaron (Warehouse Supervisor) was dripping with sweat while the noises coming from the warehouse seemed to only get louder by the minute.