Tag: Customer Service

ACK.com and the “Heartbleed” Bug

| April 10, 2014 | 0 Comments

Security is a top priority for us and with the transactions we handle it is the utmost importance as Credit Card information as well as other personal information is something that our customers trust us with.  If you haven’t heard of the “heartbleed” bug, it is essentially a bug that was recently discovered that allowed […]

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10 Ways to Satisfy a Customer

| December 11, 2013 | 0 Comments

As Marketing Director at ACK it is my responsibility to make sure that customers come to us for all of their paddling and outdoor gear needs. The better I do my job the more orders customers place on ACK.com. The more orders that are placed the harder our warehouse staff has to work to keep […]

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Austin Canoe and Kayak Receives Fifth Bizrate Circle of Excellence Award

| October 7, 2013 | 0 Comments

ACK hits another milestone with fifth consecutive year of receiving this outstanding customer service award Austin, Texas (October 07, 2013) – Outdoor retailer, Austin Canoe and Kayak (ACK), a division of MSP Holdings, LLC is excited and honored to have received the Bizrate® Circle of Excellence award for the fifth year in a row. The […]

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ACK Service Now Rated Elite by STELLAService!

| September 19, 2013 | 0 Comments

According to STELLAService, ACK Customer Service isn’t just Excellent – it’s Elite! You may have noticed the STELLAService badge decorating the bottom of our homepage along with our other awards. Today, we’re proud to announce that it has changed, now designating ACK.com Customer Service from ‘Excellent’ to ‘Elite’! What does this mean exactly? Not to toot […]

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ACK Operations Growth Leads to Expansion in New Facility

| September 16, 2013 | 0 Comments

Award Winning Outdoor Retailer Moving into New Centralized Warehouse Austin, Texas (September 16, 2013) – Outdoor retailer, Austin Canoe and Kayak (ACK), a division of MSP Holdings LLC, announced today the leasing of a new 30,000 square foot warehouse to consolidate it’s two warehouses and all support functions. The transition is set to begin in […]

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Press Release: Austin Canoe and Kayak Receives Fourth Bizrate® Circle of Excellence Award

| September 20, 2012 | 0 Comments

Austin, Texas (September 20th, 2012) – Outdoor retailer, Austin Canoe and Kayak (ACK), a division of MSP Holdings, LLC is once again honored to have accepted the Bizrate® Circle of Excellence award for the fourth year in a row. The Bizrate Circle of Excellence award recognizes those online retailers within the Bizrate Insights Network who […]

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ACK Featured in SNEWS Magazine

| May 21, 2012 | 2 Comments

This article was originally published in SNEWS Magazine (online) back in March offering some insight into ACK’s commitment to customer service. Building trust is the key ingredient for online success at Austin Canoe and Kayak It was probably one of the biggest upsets in Retailer of the Year history. Picture it: The Red Door. Salt […]

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10 Minutes

| November 18, 2011 | 0 Comments

Our Customer Service Department takes immense pride in our ability to assist our customers. For those loyal customers, you know that we have a speedy response time to the emails we receive so I am happy to announce that we have broken our previous monthly average record response time to less than 10 minutes! In […]

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When Less is More – Email!

| September 30, 2011 | 0 Comments

Over the past 5+ years ACK has been known for stellar communication on orders. Currently, when you place an order you get a confirmation email immediately — typically before the page finishes loading. Then we fire off an “Order Processed” email to let you know we have charged your credit card and that it is […]

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Employee Spotlight – Nathan Norton

| June 1, 2011 | 1 Comment

This month, we feature one of our most energetic and probably our skinniest employee, Nathan “Nate” Norton. If you’ve been to our Houston store, you may have talked to Nate and chances are he left a lasting impression on you. We invited Nate to tell us a little more about himself, his move to Texas […]

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