Austin Canoe and Kayak Receives Fifth Bizrate Circle of Excellence Award

ACK hits another milestone with fifth consecutive year of receiving this outstanding customer service award

Austin, Texas (October 07, 2013) – Outdoor retailer, Austin Canoe and Kayak (ACK), a division of MSP Holdings, LLC is excited and honored to have received the Bizrate® Circle of Excellence award for the fifth year in a row.

The Bizrate Circle of Excellence award recognizes those online retailers within the Bizrate Insights Network who have demonstrated outstanding performance, as rated by their customers, throughout a one-year period. The ratings are from direct feedback, collected at the point-of-sale and after the delivery of goods, from customers concerning seven key satisfaction indicators.

The key satisfaction indicators measured for award eligibility are immediately post purchase: Overall Satisfaction, Product Selection, and Ease of Finding, and then after order receipt: Likelihood to Buy Again, Product Met Expectations, On-Time Delivery, and Satisfaction with Customer Support.

“We have won many awards but this one is always special and for the fifth year I am excited to accept this award” said Peter Messana, MSP Holdings, LLC CEO, “it is a testament to ourselves and our customers that we provide amazing customer service and that service is, in fact, unique.  We are always trying to do better and improve our customer experience, hoping to win this award every year.”

Out of the more than 5,200 retailers in the Bizrate Network only 2.6% received the Bizrate Circle of Excellence Award in 2013. The award period for the 2013 Award was August 1, 2012 through July 31, 2013.

For more information about the 2013 Bizrate® Circle of Excellence award visit: http://www.bizrate.com/boutique/2013circleofexcellence.html

About MSP Holdings, LLC

MSP Holdings, LLC operates Austin Canoe and Kayak (ACK), an award-winning paddlesports and outdoor retailer and Rack Boys a vehicle rack and sports travel outfitter dedicated to providing exceptional customer service. Both retail outfits are based out of the central Texas area, with their respective online stores at www.AustinKayak.com and www.RackBoys.com and within five physical locations in Austin, San Marcos, Spring, Houston and San Antonio, Texas.

If you’d like more information about this topic, or to schedule an interview with MSP Holdings, LLC, please contact Malcolm Holmes at 512-687-3010, or email pr@austinkayak.com.

Press Release: Austin Canoe and Kayak Receives Fourth Bizrate® Circle of Excellence Award

Austin, Texas (September 20th, 2012) – Outdoor retailer, Austin Canoe and Kayak (ACK), a division of MSP Holdings, LLC is once again honored to have accepted the Bizrate® Circle of Excellence award for the fourth year in a row.

The Bizrate Circle of Excellence award recognizes those online retailers within the Bizrate Insights Network who have demonstrated outstanding performance, as rated by their customers, throughout a one-year period. The ratings are from direct feedback, collected at the point-of-sale and after the delivery of goods, from customers concerning seven key satisfaction indicators.

“The difference between assuming you are providing the level of customer satisfaction your customers demand and knowing it goes a long way, doing this four years in a row is amazing” said Peter Messana, MSP Holdings, LLC CEO, “we don’t take our customer’s feedback lightly, it means everything to us. We can look at it as validation that we are on the right path but we don’t, instead we use it daily as a valuable resource to continue improving and we thank our customers for that.”

Out of the more than 5,200 retailers in the Bizrate Network only 1.8% received the Bizrate Circle of Excellence Award. The award period for the 2012 Award was August 1, 2011 through July 31, 2012. The key satisfaction indicators measured for award eligibility are: immediately post purchase: Overall Satisfaction, Product Selection, and Ease of Finding; after order receipt: Likelihood to Buy Again, Product Met Expectations, On-Time Delivery, and Satisfaction with Customer Support.

For more information about the 2012 Bizrate® Circle of Excellence award visit: http://www.bizrate.com/boutique/2012circleofexcellence.html

About MSP Holdings, LLC

MSP Holdings, LLC operates Austin Canoe and Kayak (ACK), an award-winning paddlesports and outdoor retailer and Rack Boys a vehicle rack and sports travel outfitter dedicated to providing exceptional customer service. Both retail outfits are based out of the central Texas area, with their respective online stores at www.ACK.com and www.RackBoys.com and within three physical locations in Austin, San Marcos and Houston, Texas.

If you’d like more information about this topic, or to schedule an interview with MSP Holdings, LLC, please email pr@austinkayak.com.

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