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ACK.com

| July 6, 2011 | 1 Comment

It’s been a long 6 years but we’re finally able to celebrate a small victory — acquiring www.ack.com! Each May we were greeted with disappointment as the web address was always renewed, but things changed this year as we finally got a hold of what we now consider one of our most prized possessions, ACK.com. […]

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Kustomer Service

| January 26, 2011 | 1 Comment

Our Kustomer Service team has recently grown again and with that came an idea. Our customers always say that at ACK our Kustomer Service is different and stands above the rest. That’s when I realized that we should be calling it Kustomer Service.  Why Kustomer service with a “K”? Well aside from being different, it isn’t […]

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ACK Retailer of The Year 2010

| August 5, 2010 | 1 Comment

Everyone at ACK is excited to have received 2010 Retailer of the Year from Canoe & Kayak Magazine.  This is our second year in a row on winning this industry award. Thank you all of our customers, readers and  paddlers that helped to make this possible.  Without you all, and our fabulous employees, this would […]

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Clearance / Closeout Kayaks

| July 14, 2010 | 0 Comments

We have recently added a bunch of new Clearance and Closeout kayaks to our Outlet (you can see the full list here: http://bit.ly/bGr7fp When looking at this list it made me think about something we are often asked, “What is the difference between Closeout and Clearance?” I thought I would take a moment and define […]

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Blogging / Twitter / Facebook

| July 13, 2010 | 0 Comments

We continue to evolve here at ACK and are continuing to add new technology and fancy Social Media things. In case you are only a Facebook Fan, or a Twitter Follower we wanted to give you a way to connect to us in all the different areas.  Here you can find our Social Media links, […]

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Kayaker Tries something other than Kayaking

| June 17, 2010 | 1 Comment

Ever wonder what happens when a Kayaker attempts to do something other than kayaking? Nothing Good! It was my wife’s birthday, we are heading to go and ‘float’ the Guadalupe (any of your Texas folks know what this means….for the rest, well, it is just plain FUN). Three days before our ‘float’ New Braunfels gets […]

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Summer!

| June 10, 2010 | 0 Comments

Summer is not officially here for a couple more weeks but don’t tell anyone in our warehouse that.   They are enduring some hot and humid days already.  But really, summer for me means VACATION.  Sure, I take vacations at the worst possible time but I have little choice with my wife’s work, summer is the […]

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Keeping the door shut!

| May 24, 2010 | 0 Comments

Last week was a very interesting week and it has caused me a bit of reflection.  You see, much like our customers (you) deal with us we have vendors where we are their Customers.  The roles are reversed for us, we go from the typical role of Retailer with Customers to Customer relying on Vendors. […]

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Why ACK? Product Reviews

| May 17, 2010 | 2 Comments

This past weekend I was attending a conference with small business leaders and I was asked repeatedly why someone would shop at ACK as opposed to any other larger retailer.   This question is easy to answer, Customer Service.  But it really got me thinking.  Why do people love ACK?  Customer Service is definitely it but […]

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How One Penny Excited Customers

| May 10, 2010 | 2 Comments

When we set out to make a more secure and robust payment system we embarked on what is known as Reference Transactions (see prior blog for full details).  This system is the most secure and safest data storing system you can have for Credit Card data.  In order to get the full advantage we needed […]

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