Changes For The ACK Customer Service Team

The 2013 summer has marked some big changes for the ACK Customer Service Team and we wanted to give you a better idea of who you’re talking to when you call in to for assistance. We were sad to see two amazing representatives leave our team at the beginning of the summer to pursue new adventures. Rob Abercrombie is venturing on the Alaskan Frontier; guiding teens on paddling trips. Stephanie Borel is tackling her master’s degree in environmental biology in Oklahoma.

With these two all-stars leaving us and the busy summer months upon us, we are very excited to announce that three new members have joined team ACK! Please help us in welcoming Cassandra Matela, James Grantham & Kelsey Queen! You may have already had a chance to talk with these three when calling into but we thought it’d be nice to give you a face to put with their name & voice.

Meet The New Team Members

ACK Customer Service Team Members
Welcome new ACK Customer Service team members
Cassandra, James & Kelsey!

Cassandra comes to ACK via Hawaii, where she grew up on the beaches which nurtured her love for paddling, surfing & hiking. She’s lived in Austin for a while now and really enjoys the lifestyle here.

James is not only new to ACK but Austin as well. He hails from Elizabeth City, NC and has lived near the ocean all his life. He’s an outdoor enthusiast & amateur nature photographer and is very excited to join the team!

Kelsey came to Austin at the age of 10 from Kansas and is proud to have kept her (somewhat) Yankee accent. She’s big into skiing and says that snowboarding is on her short list of things to learn.

Help us welcome these three by commenting below. Next time you call into, they just might be the ones to pick up the phone.