Employee: Kyle Bartholomew
Position: Customer Service Representative

This holiday season, when you call ACK customer service, chances are you’ll be speaking to either Kyle or Kate so we thought it would be a great idea to feature one of them so that the next time you call, you’ll be able to put a face to the name. Rather than interview Kyle, we thought it would be great to hear it straight from the source and asked that he tell us a little bit about himself:

Kyle Bartholomew

I recently relocated to Austin via Chicago to pursue happiness, more outdoor activities and new experiences not readily available in the “Windy City”. Austin has absolutely proven to be a swell place to live and I’m sure it will only get better since I won’t have to deal with another soul-chilling Chicago winter.

Speaking of swell places to be, I knew from the moment I walked in for my interview with ACK that it would be an awesome place to work – seeing how casual the office was and how friendly everyone seemed. Next thing I know, I get a call and am offered the open CSR (Customer Service Representative) position. Wham-bam-thank-you-ma’am, I found a job! Prior to working here, I had minimal paddling experience so I knew I had a long road ahead of me. However, it’s been a lot of fun learning the ins and outs of the business along with the products we sell. For example, our Demo Days were a whole lot of fun giving me a chance to paddle every single kayak that we had in just one weekend!

I also like the fact that there is always something new around every corner. Some might think that the “CSR” title means that my buddy Kate and I just kick back with our legs up on a desk tending to customers but it’s so much more than that. One day I might be helping model products for the website (shameless plug for the Toasters and our ACK Racing Jersey) and the next day I could be helping the warehouse unload a 53-ft trailer full of kayaks. You may also find me attending a product demo at one of our store locations or giving the warehouse a hand by packing and shipping orders. Needless to say we have to be able to adjust to anything that is asked of us at the drop of a hat with cat-like speed and reflexes, which is something that I truly enjoy.

When I’m not at work supplying ACK with top-notch customer service, I enjoy following Chicago professional athletic teams, BBQ’ing, skiing, various aquatic activities, hammocking, reading, traveling and attending live music performances.

I look forward to getting you outfitted for your next outdoor adventure!