As seen on YakAngler.com: Brother’s Peter and Steve Messana and Chris Hackerd purchased Austin Canoe and Kayak in 2005. The original store was 2,500 sq. ft. and had only one employee. Since then, the men have expanded the Austin store, hired 24 more employees and opened two more locations, one in San Marcos and another in Houston.
With 48 different models of boats and nearly 1,000 accessories, Austin Kayak gives the Kayaker or Kayak Angler some of the best selections in the industry.
ACK attributes their success to “an unwavering customer service and dedication and love of the exploration of the outdoors”. I can personally vouch for this statement; when a recent purchase arrived with a factory defect I emailed ACK’s customer support. Within an hour Kate called me back and after seeing a picture of the defect, had a replacement shipped the same day! It was this level of customer service that made me get in touch with Steve.
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Category: Media Coverage